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Hello,
I have just upgraded from 1.0.2 to 1.1.5 on Opencart V2.2.0
I am unable to access the account, shopping cart, checkout pages. I just get the headers and footers on the relevant pages.
I mainly tried to upgrade as I’m having an issue with certain orders. Customers can personalise products and its losing the information they provide. Its mainly information held in a text area. You can try it <a href="http://www.vickievans.co.uk/gifts/sports/embroidered-snooker-cue-towels-text-image" title="here"
If you add one product it is ok, but if you add a second it loses the ‘personalisation’ held in the text area.
I changed to the default OC theme and it works ok there.
Please Help
Thanks
Chris
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This reply was modified 2660 days ago by
 DirtyNails.
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This reply was modified 2660 days ago by DirtyNails.
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This reply was modified 2660 days ago by DirtyNails.
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This reply was modified 2660 days ago by DirtyNails.
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This reply was modified 2660 days ago by DirtyNails.
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Hi Chris,
We will need the website url, admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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Hello, to access my site you need….
Thanks for the help!
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Hi Chris,
Before we proceed, do you have a valid backup of your website in case something goes wrong? Do you have theme settings exporting before you upgraded?
BR,
ThemeBurn team
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Hi Themeburn Team,
Yes I have a backup of the website.
Please proceed!
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Hi,
Missing system pages has been restored by clearing theme cache. Can you please confirm that everything is OK?
ThemeBurn team
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