This topic has 2 voices, contains 6 replies, and was last updated by TB Support 2444 days ago.

Urgent : There theme module has not been installed.

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Hello i had bought this theme from envato market, but i see my website not working about this theme, and i cant login even if admin panel, i see in envato they have update, i already downloaded and uploaded from Ftp but still same error : There theme module has not been installed. Please, enter the admin area and install CP module. what i need to do ?	senemetre
August 7, 2017 at 11:22 pm #60891
Hi, We will need the website url, admin and ftp access, so we can check. You can use hidepost to share private information with the support staff. BR, ThemeBurn team	TB Support
August 8, 2017 at 1:15 am #60895
Hi all info like that : Thanks. This reply was modified 2453 days ago by senemetre.	senemetre
August 8, 2017 at 3:51 am #60903
Hello, still same error and i cant find any solution. it happen itself.	senemetre
August 9, 2017 at 9:33 am #60923
Hi, Can you please check admin credentials? We’ve logged successfully on your ftp but admin login does not work. BR, ThemeBurn team	TB Support
August 9, 2017 at 4:26 pm #60933
Yes it is problem too, after this error , i cant login even if admin, it says password is wrong but mypassword is true, i was recording 2 different place and i check both of them. Up to this error, there was np about logining admin.	senemetre
August 12, 2017 at 10:13 pm #60968
Hi, There should something broken with your installation. Was this a production store or a fresh installation? It is recommended to use the latest 2.x version – 2.3.0.2. We cannot login to your admin panel and this should be re-installed. BR, ThemeBurn team	TB Support
August 16, 2017 at 6:53 pm #61032

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