Urgent : There theme module has not been installed.

ThemeBurn SupportForumsOpenCart ThemesPavilion OpenCart ThemeUrgent : There theme module has not been installed.

This topic has been marked as not resolved.

Hello
i had bought this theme from envato market, but i see my website not working about this theme, and i cant login even if admin panel, i see in envato they have update, i already downloaded and
uploaded from Ftp but still same error :

There theme module has not been installed. Please, enter the admin area and install CP module.
what i need to do ?

August 7, 2017 at 11:22 pm #60891

Hi,

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team

August 8, 2017 at 1:15 am #60895

Hi all info like that :

Thanks.

  • This reply was modified 128 days ago by  senemetre.
August 8, 2017 at 3:51 am #60903

Hello,
still same error and i cant find any solution.
it happen itself.

August 9, 2017 at 9:33 am #60923

Hi,

Can you please check admin credentials? We’ve logged successfully on your ftp but admin login does not work.

BR,
ThemeBurn team

August 9, 2017 at 4:26 pm #60933

Yes it is problem too, after this error , i cant login even if admin, it says password is wrong but mypassword is true, i was recording 2 different place and i check both of them.
Up to this error, there was np about logining admin.

August 12, 2017 at 10:13 pm #60968

Hi,

There should something broken with your installation. Was this a production store or a fresh installation? It is recommended to use the latest 2.x version – 2.3.0.2.

We cannot login to your admin panel and this should be re-installed.

BR,
ThemeBurn team

August 16, 2017 at 6:53 pm #61032
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.