I´m feeling very frustrated, I can not understand how to set everything on Burnengine.
I spent hours, a waste of time, submitting question after question in your forum to your TB Support, and after that i¨m just at the begginning. At this rate it will take me a thousand years to master how to set a shop with the Burnengine.
So why you don´t make a simple video explaining HOW TO?
Here is an example of what I´m telling you, this simple video, very short, but very useful was edited by an usser, not for you, because you didn´t have the idea, not yet: The following is the only video in the whole Youtube:
You spent hundred of hours answering technicall questions on your forum, why you don´t use a little of your time to edit a simple video, it can answer 80% of the questions, it can save you hundred of hours of answering the most simple and silly questions. And the best of all you´ll make customers happy
Please give to your support team a break.
Your product is very good, but what is the point if we can not know how to use it.
Please take the example and put your hands on work. Don´t edit very nice videos that will take so long and much time to edit. Edit a simple video to start, only one, It only will take you 10 minutes, use Camtasia, Snagit or whatever. If you need a software I can provide you free of charge. But do something,
I can see in the forum many people frustrated as me, I´m not the only one !! See the attached picture to figure out what I´m saying
How much time you will wait untill doing something. How much dissapointed clients will you have untill you do something?
December 10, 2016 at 4:38 am #54208
Everything you’ve said is true. We will see, if we can do something about. Hope we will have enough time. Fingers crossed, no promise.
December 15, 2016 at 2:26 pm #54355
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