This topic has 2 voices, contains 10 replies, and was last updated by  TB Support WP 3393 days ago.

website continuously reloading

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › website continuously reloading

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Dear Sir,
I have an urgent case in my website and I was tried to resolve it without any chance … my website continuously refreshing or reloading in some mobile devices and I was tried to resolve it by deactivating all of plug-ins without any chance

my website is : http://www.gifts.ps
wordpress version : 4.01
shoppica version : 1.5

thanks
 yousef_rabi
December 2, 2014 at 12:57 pm #35121

Hi,

We will need the admin access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
December 4, 2014 at 6:24 pm #35211

Kindly find user name and password

Regards,
 yousef_rabi
December 7, 2014 at 4:11 pm #35260

Hello,

We have tested your webiste with Android and iOS phone and we didnt encounter reloading problem.

What device do you use?

Best,
ThemeBurn team
 TB Support WP
December 12, 2014 at 1:15 pm #35527

I’m using device with android 4.0.4 software and there is a lot of website visitors has same error on there mobile devices.

Thanks
 yousef_rabi
December 15, 2014 at 11:31 pm #35668

any updates please ??
 yousef_rabi
December 22, 2014 at 5:05 pm #35961

Hello,

We were able to replicate the problem on single phone on Android.

We will need the ftp access, so we can check and try to fix the problem.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
December 23, 2014 at 8:45 pm #36009

Kindly find ftp access below:

Thanks,
 yousef_rabi
December 23, 2014 at 9:13 pm #36013

Hello,

This problem should be fixed now, can you confirm?

Best,
ThemeBurn team
 TB Support WP
December 23, 2014 at 9:57 pm #36020

thank you very much my website is working correctly in mobile devices .. but could you please tell me how you resolve it in order to resolve it if I face same problem in next patches or releases?

Thanks,
 yousef_rabi
December 24, 2014 at 10:22 am #36025

Hello,

We have deleted part of facebook javascript in header.php file, which was causing your site to reload. With the new version everything should be fine.

Best,
ThemeBurn team
 TB Support WP
January 5, 2015 at 10:51 am #36302
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