Dear Sir,
I have an urgent case in my website and I was tried to resolve it without any chance … my website continuously refreshing or reloading in some mobile devices and I was tried to resolve it by deactivating all of plug-ins without any chance
my website is : http://www.gifts.ps
wordpress version : 4.01
shoppica version : 1.5
thanks
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Hi,
We will need the admin access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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Kindly find user name and password
Regards,
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Hello,
We have tested your webiste with Android and iOS phone and we didnt encounter reloading problem.
What device do you use?
Best,
ThemeBurn team
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I’m using device with android 4.0.4 software and there is a lot of website visitors has same error on there mobile devices.
Thanks
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Hello,
We were able to replicate the problem on single phone on Android.
We will need the ftp access, so we can check and try to fix the problem.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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Kindly find ftp access below:
Thanks,
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Hello,
This problem should be fixed now, can you confirm?
Best,
ThemeBurn team
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thank you very much my website is working correctly in mobile devices .. but could you please tell me how you resolve it in order to resolve it if I face same problem in next patches or releases?
Thanks,
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Hello,
We have deleted part of facebook javascript in header.php file, which was causing your site to reload. With the new version everything should be fine.
Best,
ThemeBurn team
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