Website down after upgrade

ThemeBurn SupportForumsOpenCart ThemesPavilion OpenCart ThemeWebsite down after upgrade

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Recently, Burn Engine updated and created numerous problems such as:
1. Header and Footer code has been removed
2. We no longer have access to Modules/Extensions
3. Can not update quantity in cart

While there are more issues, we were at least able to see our website and access the admin area.

Just now, we only see this message when going to the website:
– There BurnEngine module has not been installed. Please, enter the admin area and install it.

And in the admin area we are seeing:
BurnEngine has not been installed due to the following reason(s):
The engine cannot find at least one valid theme.
Please, correct the errors above and then try to install the theme module again

Please help!

February 14, 2018 at 7:02 pm #63569


We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

ThemeBurn team

February 17, 2018 at 1:00 pm #63592
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