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What is the default session time for shopping cart and check out?

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Hello Support theme, I have a general question about if it´s a maximum session time for ongoing orders in the web shop regarding to the cache function. I can see sometimes that I have one or a couple of abandoned orders and also a finished order from a customer. I have the feeling that the customer have tried to put an order too slowly, and the system maybe cleaning the cache or refreshing the memory a little bit too quick. How is this working and is it a settings somewhere to disable this function for example? Sorry for my newbie-knowledge. Best regards Thomas	OCstore
October 1, 2016 at 12:46 pm #51643
Hi, I’m not sure I understand your question correctly. The BurnEngine cache system does not cache orders or anything related to orders (cart, shipping, taxes etc.), because it is sensitive information that is prone to change. What exactly do you think is cached and refreshed too quickly ? The web server session is completely another thing that is not related to BurnEngine. It is the time the cart is persisted on the server session cookies. If it expires, the client cart is emptied on the next refresh. This setting is controlled from the server (i.e. the server administrator). Regards, ThemeBurn team	TB Support
October 4, 2016 at 11:36 am #51735
Hello! Thanks for your answer. My thoughts was about is a customer leaves the shopping chart for a small moment, return back and continue the buying process with information lost when they try to check out and pay. I just had the feeling that the customer lost the shopping cart information if they waiting too long time with the payment process. Regarding the web server sessions, I´m going to contact my host provider about that. Thanks for the support! //Thomas	OCstore
October 4, 2016 at 10:01 pm #51752
The shopping cart session duration is controlled by the server session cookie lifetime. It is not related to our theme. You have to contact the host provider to increase the PHP `session.gc_maxlifetime` value. Regards, ThemeBurn team	TB Support
October 10, 2016 at 9:35 am #51925

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