Hello
Many thanks for your help, if you could take a look at the problem for me that would be great.
John
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Hi,
Unfortunately, we cannot access your website (front and backend):
http://i.imgur.com/f58f91J.png
Can you please check?
BR,
ThemeBurn team
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Sorry please can you send me your IP address so I can whitelist you.
Thanks
John
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You will need to register in order to post topics and read replies in the ThemeBurn.com support forums!
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I’ve now whitelisted your IP
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Hi,
We’ve just logged in and everything in admin seem just fine:
http://i.imgur.com/xAxWZv3.png
There is no endless loading screen and all options and tabs change and load.
Could it be something from your browser? Have you tried to clear browser cache and cookies?
BR,
ThemeBurn team
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Hello
I just cleared the cache and it has fixed the biggest problem – thanks for that!
Just one error remains on ‘Stories’ section – when you click ‘next’ on the arrow at the bottom it keeps displaying the same page of stories.
Thanks again for your support.
John
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Hi John,
Which pagination exactly are you referring to? The one in admin or this on the front?
BR,
ThemeBurn team
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Hi
If you go to Pavilion CP –> Stories and scroll to the bottom and choose another page you will see that the page doesn’t change?
John
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Thanks for reporting the pagination bug too! We will investigate the issue and will provide a solution with the next theme update.
If you are happy with Pavilion, we will be grateful, if you rate our theme in ThemeForest.
BR,
ThemeBurn team
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Hi
Are you able to provide a solution for my current installation without me having to update (as previously stated I dont want to update).
Thanks
John
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Hello
For some reason I cannot save my theme settings anymore – it just displays the ‘Loading’ screen forever (attached screenshot).
It only happens on the top ‘Theme Settings’ part – the Content and Fire Slider areas save fine as usual.
Please could you kindly take a look for me?
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Hi,
We’ve sent you a new IP to whitelist.
We’ve searched, but could not find what was the reason for not updating?
BR,
ThemeBurn team
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Hello
The reason for not updating is because my store theme is customised and I don’t want to lose settings. The last problem was fixed by simply clearing the cache (doh) but this time that hasnt fixed this new issue.
I’ve just whitelisted your IP.
Thanks
John
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Hi John,
We’ve logged and checked saving of theme settings and had no problems at all. We’ve actually tested all different saving areas – settings, colors, style areas, builder. No problems found. Have you tried if this problem exists on a different browser, or different machine?
BR,
ThemeBurn team
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