Although we gave some general hints about describing your problems with themeburn’s software, there is some specific information we would like you to share when dealing with Shoppica.

1. Make sure you meet the minimum OpenCart server requirements, especially the PHP version. It should be 5.2.+ Shoppica won’t work with PHP 5.1.x.

2. Tell us the Shoppica version and the exact OpenCart version on which Shoppica is installed.

3. Try to reproduce the bug with Shoppica theme disabled. Activate the default theme and see if the error continues to appear. Tell us about the result.

4. If it’s a visual bug, don’t forget to supply the browser’s version. Also, it is always good idea to supply a screenshot and highlight the problematic areas.

5. Please, share with use when did the issue appear. After a new (clean) installation or after some shoppica/opencart upgrade. If it was an upgrade, which opencart/shoppica version did you upgrade from ?

6. Tell us if you’ve made custom modifications to the theme. If you have installed additional plugins or ‘vqmods’, try to disable them temporary and see if the error is still there.

7. If possible, supply a link to your site so we can check live. We may also need an access to the admin area.

8. Try to describe the exact steps to reproduce the bug. The bare information about the error existence is not always sufficient. We need to invoke the error an it must occur every time. For example: enter the product page, click on the 'add to cart button', go to checkout and you'll see the error message.

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Thank you for your time!