This topic has 2 voices, contains 13 replies, and was last updated by  TB Support 2923 days ago.

installing burn engine

ThemeBurn Support › Forums › OpenCart Themes › BurnEngine › installing burn engine

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Hi,

I got an error when trying to install burn engine and now when I try enable it to the theme I get

BurnEngine has not booted. This can be a result of an improper installation or an event deletion from a third party plugin.

Thanks
 ubb
April 10, 2016 at 7:51 pm #46386

Hi,

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
April 11, 2016 at 9:15 am #46398
 ubb
April 12, 2016 at 9:13 am #46455

Hi ,

Any luck with this ?

Thanks
 ubb
April 14, 2016 at 7:18 am #46507

Hi,

We’ve only uninstalled and then again installed BurnEngine from Admin > Extensions > Themes and everything is working fine now.

BR,
ThemeBurn team
 TB Support
April 14, 2016 at 10:11 am #46511

Thank you
 ubb
April 14, 2016 at 10:33 am #46515

Glad we’ve helped.

BR,
ThemeBurn team
 TB Support
April 15, 2016 at 5:48 pm #46564

Please can you install the sample data ? I dont see the alert popup to install it

I would like to setup the site to look like
http://demo.themeburn.com/kiddos/2/

thanks
 ubb
April 18, 2016 at 8:37 am #46622

Hi,

Can you try to update? There is a new Kiddos (and BurnEngine) version that you can download from ThemeForest. To get the sample data dialog again, you need to uninstall and again install the BurnEngine module.

BR,
ThemeBurn team
 TB Support
April 18, 2016 at 9:47 am #46624

Thanks I couldnt get it to work the first time im scared I break something
 ubb
April 18, 2016 at 9:56 am #46625

Thank you I have done it
 ubb
April 18, 2016 at 10:25 am #46628

Glad we’ve helped :)

BR,
ThemeBurn team
 TB Support
April 18, 2016 at 10:49 am #46634

Hi ,

I have changed the phone number on the top of the page but it is not taking effect,
It shows on other pages but not the home page I have cleared my cache on my browser what more can I do

Thanks
 ubb
April 18, 2016 at 12:52 pm #46656

Hi,

Changes does not take effect as there is a custom header saved only for the first (home) page.

1) Go to Page Builder > Header

2) From the scopes dropdown, choose “Home” and edit it too.

3) To see which pages has their own settings, open the scopes dropdown again and check the “Modified” section at the very bottom.

BR,
ThemeBurn team.
 TB Support
April 18, 2016 at 1:04 pm #46661
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