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Hi,
I use a product personalization module (fancy product designer), I have an error message on the customization page.
“Sorry! But the product designer is not adapted for your device. Please use a device with a larger screen!”
And here’s what tells me the module developer:
Missing hook: body_class If you are seeing this information instead of the Product Designer: Sorry! But the product designer is not adapted for your device. Please use a device with a larger screen!
It means an important hook is missing in your theme. You need to add following code to the body HTML tag in the header.php your theme.
here the link to see this problem : http://support.fancyproductdesigner.com/support/solutions/articles/5000582912-using-the-debug-mode-to-inspect-any-missing-hooks-in-woocommerce-product-pages
I do not know or add this tag, can you help me?
Thank you in advance
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This reply was modified 2954 days ago by
 Myskin67.
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Hi,
We’ve checked the link you have provided but as far as we can see this third party extension is for WooCommerce / WordPress and not OpenCart.
Do we miss something?
BR,
ThemeBurn team
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yes but this extension is for two, WooCommerce and opencart, the problem is the same for both system.
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Hi,
We will need the website url, admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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Ok i give you my test web site here :
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I tried with the original theme opencart and it works with the theme journal 2 as well, so it is indeed a theme issue
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Hi,
We’ve checked your website and it seems that the product designer runs fine. There were some small problems caused by changed markup; we’ve altered the vqmod xml file a bit and now everything should work fine. You can check your iPhone product.
BR,
ThemeBurn team
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Hi,
yes it’s great thank you, but when I add the product to the cart popup is not displayed and the cart remains empty, i must refresh the screen for the product to be visible in the cart.
how to fix this problem?
Regards
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Hi,
Sorry, we haven’t noticed this problem. We will take a quick look and notify you, when we are ready.
BR,
ThemeBurn team
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thank you for your help, I do not know what xml file has been modified but normally a “customize” button should appear beside the cart button in product list, product category, product grid
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hi,
try something else, I think this version of fancy product designer has a bug, I copied my shop in a subdomain, everything works but I have not installed your theme, I give you the access that may be be easier to work on that copy.
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Your theme is installed on copy site please check thank you.
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Hi,
Please, check the first store, we’ve fixed the add to cart button to update cart and show message.
About the customize button. From the original vqmod integration file, it should appear on the category and product pages only.
Unfortunately, for the moment the customizer does not load when Defer JS (inline and external) is ON. You should keep it disabled, until we provide a fix.
BR,
ThemeBurn team
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Hi,
this is very good news, can you tell me which files are modified?
because I would like to install this theme on my shop which is in production, thank you in advance.
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Hi,
These are the integration files that you will need for your new installation:
catalog/view/theme/BurnEngine/template/product/fnt_product_design.tpl
vqmod/xml/fnt_fancy_product_designer.be.xml
P.S. Have in mind that this integration is for OC 1.5 only and you need to remove (comment) the original vqmod file.
BR,
ThemeBurn team
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