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Screen Goes blank after pressing Add to Cart when on mobile device

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When using a mobile device when a user clicks the add to cart button from a product page the whole page goes blank and the user has to return to a previous page to get the site working again. Suffice to say I am loosing a lot of sales – not good!!! Any ideas what is going wrong. I have tried loads of different settings on the mobile device but nothing changes.	VapingMann
August 20, 2015 at 2:04 am #42742
Hi, Can we take a look at your website? You can use hidepost to share private information with the support staff. Best, ThemeBurn team	TB Support
August 28, 2015 at 10:34 am #42890
Hi there What information do you want? http://www.now-vaping.co.uk Let me know and I will supply Anthony	VapingMann
September 8, 2015 at 1:06 pm #43077
Just to chime in I’m on an Android Phone in the U.S.. I went to the Marshmallow Flavoured UK E Liquid product page and pressed ADD TO CART, it worked perfectly for me, no problem… and I was able to proceed no problem. Also tried a couple other flavors and it seemed to work well…no blank Cheers, Frank	looserfoot
September 8, 2015 at 3:19 pm #43078
Hi Frank Thanks for the report and glad it worked for you. Maybe it’s my mobile !!!! Although i’ve tried loads of options on the browser !!! I’ll have another play around All the best to you, Anthony	VapingMann
September 8, 2015 at 4:16 pm #43079
Screen still going blank – any ideas???? Anthony	VapingMann
September 10, 2015 at 1:06 am #43098
Hi Anthony, We’ve tried with a couple of smartphones and cannot find any problem. What is your device? BR, ThemeBurn team	TB Support
September 14, 2015 at 5:54 pm #43150

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