How unprofessional can TB Support be?

ThemeBurn SupportForumsWordPress ThemesShoppica WordPress ThemeHow unprofessional can TB Support be?

This topic has been marked as not resolved.

It’s been more than a week since I first posted an issue created by the last update of Woocommerce and there’s not even a reply from TB support, even though you are still active on the forum.

Shoppica WP 2.0s was full of errors. There’s no link to download any previous shoppica version (1.4 or 1.6 or whatever) on your website or on this forum. Your About / Contact links are not even working if somebody wants to ask for a quote. Your twitter / facebook activity is dead. You promise to give an answer in 2 days, but you fail to do that in this forum section (for Shoopica WP users).

All of this while your theme clients (like me) are losing orders / clients.

I know that you are busy, but seeing the way you treat this situation I can sadly say that I’m disappointed I bought & chose Shoppica.

August 11, 2015 at 1:22 pm #42594

did you find it i’ve goit it (don’t know which version)

August 17, 2015 at 2:22 pm #42704

i actually got 1.5.0

just respond if you need it, if you found 1.6.0 I would like to receive it :)

August 17, 2015 at 2:28 pm #42705

Notify me of follow-up replies via email …. (forget to check the box)

August 17, 2015 at 2:29 pm #42706

I don’t have 1.6. I went through all the files in /shoppica/woocommerce/ and tried to fix bugs one by one. I also installed a very old version of woocommerce. There are still a couple of errors, but the checkout is working fine now and the orders are coming through.

August 19, 2015 at 12:35 am #42725


Please, check this topic:

August 26, 2015 at 10:09 am #42834
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