This topic has 2 voices, contains 5 replies, and was last updated by TB Support 2212 days ago.

Upgrade from Pavilion 1.2.7 to Burn Engine

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Hello, I am trying to upgrade from Pavilion 1.2.7 without success. After I upload the latest files, i try to install Burn Engine with the option to Upgrade (I would like to keep the existing styling and al other settings) however at progrs 56% I receive the error “something went wrong, please contact support” I am trying to revert to the latest backup as the site become unaccesable. Please advise how to upgrade without loosing all the style/menu composer etc settings. O.C. version 1.5.5.1, multistore setup, several lines of custom code in theme settings. Thank you	vancsazsolt
March 4, 2018 at 1:57 am #63683
Hello, I have an update: I requested a full database and site restore from hosting and started over, now with the other option (delete pavilion) and start from 0. This did not work as expected either. At first the page was displayed without any design elements(was displayed mostly text), and all pages were receiving the page not found error(as if SEO URL did not work/exist). Error log displayed several times “Fatal error: call to undefined function fb() in index php line 266″ After commenting out everything below // Dispatch in index.php the design elements were displayed and the store appeared with the basic design applied from burnengine (went with minimal blue template) hovewer all pages we tried to acces still displayed page cannot be found error. After rigurosly checking htaccess, index.php, seo url and several other settings, I finally gave up and made another full restore. Now the site is working with the old pavilion installed. I would like to ask for help to be able to upgrade to BurnEngine. I really liked the new functions. If some design features can be moved from the old Pavilion to the new BurnEngine, it would make things smoother. If not, I will be happy with a clean install too and apply a template, the most important is to get the site to work properly with new BurnEngine and not lose our SEO URL-s. I remember that back when I purchased pavilion It was necessarry for you to do some work in the backend in order to make it work properly, it is possible that the upgrade will need the same. Unortunately I do not know what had to be modified then. Thank you in advance!	vancsazsolt
March 4, 2018 at 11:10 pm #63690
Do you need further details? Almost 2 werks passed with no reply…	vancsazsolt
March 15, 2018 at 9:38 pm #63726
Hi, We are sorry we were not able to help you in time. In fact our entire support service has been missing for the last 30 days due to company issues. For a very short period we’ve left without any staff to handle requests and it took us some time to resolve this problem. We’ve now managed to restore our service and support will be provided with the normal rate. About your migration problem: Unfortunately the migration tool was never a fully reliable service since there are too many differences between Pavilion 1 and Pavilion 2 (BurnEngine). Furthermore BurnEngine has been update many times until its initial version. You will have to create a new installation and make all visual changes manually. Our advice is to use the newer OC 2.3.0.2 or wait a bit until we provide a compatibility with the latest OC 3.0.2.0. About your concerns for the URL structure: When you migrate the database, SEO url data should also be migrated. The best migration practice is to create a dev store installation and then swap it with your current one. BR, ThemeBurn team	TB Support
March 29, 2018 at 11:12 am #63819
Hi, we are really sorry about what happened, we also have issues with our staff. We are planning an Opencart upgrade, however, due to shipping, marketplace, etc modules, this is complicate. Is there any reliable and relatively easy way to make burn engine work on the current installation? We are aware that this is somewhat custom work and we might be charged extra for this. We understand that we will lose the design, we can re-do it from zero as long as the upgrade is scheduled in time for a weekend.	vancsazsolt
April 12, 2018 at 8:42 pm #63944
Hi, Unfortunately you cannot have both BurnEngine and old Pavilion on the same installation. You will have to create the dev version as we’ve advised you. Here is a step by step guide for upgrading OpenCart, it might be useful: https://isenselabs.com/posts/how-to-upgrade-opencart-from-156x-to-2200-in-3-easy-steps BR, ThemeBurn team	TB Support
April 19, 2018 at 4:56 pm #64009

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