Dear Support team,
I have been waiting for more then 2 days on replying me about saving issue and shopping cart issue.
http://support.themeburn.com/topic/install-demo-data-issue-saving-setting
http://support.themeburn.com/topic/error-add-to-cart-button-issue
http://support.themeburn.com/topic/any-changes-in-theme-settings-cannot-be-saved
Seems that other user was also facing this problem.
http://support.themeburn.com/topic/saving-settings-is-not-working-please-help/page/2
Please provide your basic support for users to save their settings in your panel. I cannot do anything to save the adjustment!!
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Hi,
We’ve checked your website and everything worked fine with both saving theme settings and adding multiple items in the cart.
https://s.nimbus.everhelper.me/share/1123061/9i4atpwg52hi3ohkph65
https://s.nimbus.everhelper.me/share/1123068/wlm3rnacicfnxeq82scn
Is there some special steps to reproduce this issue?
BR,
ThemeBurn team
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Dear support team,
When i am using chrome to access into the admin panel, the theme menu setting cannot be saved.
However, I can save the settings via IE. I don’t know the reason.
About the shopping cart issue, the problem still exists via IE and Chrome.
Please find the video for your reference.
https://s.nimbus.everhelper.me/share/1124064/xls7knmwfi3up1ezharl
Regards,
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Dear Support team,
Can you please also advise the way modifying the display price in Circle to Hoover Box inside as below?
http://support.themeburn.com/wp-content/uploads/2012/05/price.png
I have reviewed following posts.
http://support.themeburn.com/topic/modify-the-price-display
http://support.themeburn.com/topic/remove-price-in-catagories
However, I cannot find the screen.css in current BurnEngine ver.
Which file should we edit? Please advise. Thanks!
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Hi,
Here is the most recent topic that we’ve discussed this modification:
http://support.themeburn.com/topic/modify-the-price-display-2#post-57166
BR,
ThemeBurn team
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Dear Support team,
Any update on the shopping cart issue? The problem still exists via IE and Chrome.
Please find the video for your reference.
https://s.nimbus.everhelper.me/share/1124064/xls7knmwfi3up1ezharl
Regards,
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Hi,
We’ve made some additional research about the problem and came to a conclusion that this is not a theme related issue, but rather a server one.
Product quantity change triggers an AJAX (server) call. When you spam the server with many queries in small time period, it lags and latest queries are not processed. We’ve tried to increase the memory limit from your php.ini , but with no success.
What you can do here is to ask your hosting provider about some server limitations that can provoke this problem.
BR,
ThemeBurn team
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Thank you support team.
Is it possible to change the format of the product quantity to dropdown options as 1-12?
or just let the user input the no. of products they needed without calculation?
Really need your help, this issue will trigger off server down easily.
Many thanks!
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Hi,
We’ve come to another simple solution. We’ve put a timeout to prevent the AJAX request flood and now only the last query in 300 ms is processed.
Can you please check?
BR,
ThemeBurn team
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Dear support team,
Thanks a lot, problem solved! Highly appreciated your help!
Best Regards,
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Dear Support team,
I would like to ask for your advise on editing the description text in Product Listing as below:
1. delete the …
2. edit the font smaller
3. text align center
Thank you very much!
Best Regards,
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You will need to register in order to post topics and read replies in the ThemeBurn.com support forums!
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Dear Support team,
Thank you for your advise.
Please find the feedback as below:
1. I edited the core files and removed the dots. thanks
2. Can you advise on the area controlling the size of description text in Product Listing? I’ll try to make it smaller.
3. I added extra CSS into the Custom Stylesheet section. However, the text are still aligning left.
Can you please help to have a look?
Thanks a lot!
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Hi,
Can you try this extra CSS:
.tb_grid_view .product-thumb .caption {
text-align: center;
-webkit-justify-content: center;
justify-content: center;
}
BR,
ThemeBurn team
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