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I am having this error in the client registry at checkout, could they help me to solve this?

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February 22, 2019 at 11:47 pm #67311


We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

ThemeBurn team

February 28, 2019 at 2:17 pm #67337

Okay, I’ll be reviewing!

March 5, 2019 at 12:04 am #67373

Are not you going to give me a solution? Not a warning they will not do anything?

March 9, 2019 at 11:15 pm #67418


We’ve created 2 test orders (with Chrome and Firefox) and passed through the checkout steps without any problems. The registered users are and

Is there any other hints how we can get these errors?

ThemeBurn team

March 11, 2019 at 10:34 am #67425

Hello, the problem occurs when the purchase is made by creating a client account at the checkout, I have already tested on several computers and it continues the same thing!

March 13, 2019 at 11:37 am #67469

The error appears not only on computers, but also on phones and tablets.

March 13, 2019 at 11:39 am #67470

Creating account at checkout!

March 13, 2019 at 11:42 am #67472


Here is a video of going from step 1 to 2:

We don’t know what to do more to trigger the error.

From what we see, a possible cause might be adding a JS code with the <script> inside a <script> tag (double tag).

ThemeBurn team

March 18, 2019 at 11:30 am #67531

Because the error still continues, I’ve tried several different computers!

April 12, 2019 at 11:52 pm #67682
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