This topic has 2 voices, contains 9 replies, and was last updated by  TB Support WP 3634 days ago.

Impossible to Purchase if I select state/Country/province dropdown menu

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Impossible to Purchase if I select state/Country/province dropdown menu

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Dear support,

I cannot let visitors to purchase because when they select their province/state/country dropdown menu because the payment method tab disappear, and with him also the purchase button.

Why so?
Could you check please?

Thanks
Best
Simone

  • This reply was modified 3648 days ago by  chiaromonte.
 chiaromonte
May 2, 2014 at 9:31 pm #31699

UPDATE: the dropdown doesn’t appear in Chrome, but in Firefox it works.

Furthermore, after clicking to “proceed to order” the loading icon never stop and the order don’t go on.

Can you check please?
Thanks
Best
Simone
 chiaromonte
May 3, 2014 at 8:22 pm #31711

Hello,

We are preparing a fix for this problem, which will be include with coming theme patch. We will let you know when it is available for download.

Best,
ThemeBUrn team
 TB Support WP
May 4, 2014 at 11:37 pm #31748

Hi,

I’ve downgrade to wordpress 3.8.3.
What’s the problem?

Please tell us which version of WP and the theme is working properly.

Thanks
 chiaromonte
May 5, 2014 at 1:37 am #31757

Hello,

Please download latest Shoppica 1.4.3 version, where this problem is fixed.

Best,
ThemeBurn team
 TB Support WP
May 12, 2014 at 10:39 pm #31832

with the last version of WP too?
we can update everything now?
 chiaromonte
May 12, 2014 at 10:43 pm #31837

Hello,

Yes you can update to latest WordPress version.

Best,
ThemeBurn team
 TB Support WP
May 12, 2014 at 10:54 pm #31841

Updated to the last version of the WP, Woocommerce and the theme.

Now payment option doesn’t appear anymore.

Why?
You’ve access already.

Thanks
Best
Simone
 chiaromonte
May 12, 2014 at 10:56 pm #31843

Updated to the last version of the WP, Woocommerce and the theme.

Now payment option doesn’t appear anymore.

Why?
Here the access:

Thanks
Best
Simone
 chiaromonte
May 13, 2014 at 7:26 pm #31858

Hello,

The problem is plugin conflict, we have disabled the most of your plugins and payment methods appeared. Please check which plugins i conflicting with Woocommerce and delete it.

Best,
ThemeBurn team
 TB Support WP
May 16, 2014 at 1:08 pm #31898
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