product images are stretched and distorted

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Hello,

I’ve been noticing that most of the pictures of products that I upload to my site are being stretched and distorted on the product page. The pictures are fairly large when I upload them so does this mean that I have to resize them? If so what size are they required to be?

Are there settings for automatically resizing images posted to the site?

Here is an example of what one of the distorted product images looks like: http://allseasonsgb.com/shop/chocoholic-survival-kit

Thanks,

pbsivie

 

April 26, 2013 at 1:52 am #22547

Hi,

We will need the website url and admin access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team

April 26, 2013 at 11:44 am #22552
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