I tried to create a color option for this particular product. However when I add this product to cart, the color option didn’t appear in the cart
Here is the link of the product:
I tried to choose 1 color and add to cart. And choose another color and add to cart again. It will be shown as 2 different items in the cart which is the correct behaviour, just missing the color option information.
Please advice. Thanks
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Hi,
This problem has been fixed from v1.2.0 (you are using 1.1.5).
BR,
ThemeBurn team
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Noted, will update my theme file. But I need some guide on this.
I tried to check on other thread about upgrading burn engine in this forum. I suppose to go to module and update the theme if the system prompt me to. But I went to extension module, there is no prompt to update. I try to go to Burn Engine >Themes also no update prompting. Please help me on step by step how to upgrade my theme.
Thanks.
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This reply was modified 2611 days ago by macmillank.
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Hi,
In brief the steps are:
1) Upload latest theme files
2) Go to Theme CP and run the updater.
If you do not have an update prompt we will have to take a look at your webstore. Will need admin and ftp access.
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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Seems I need your help. I cannot find the update prompt from the webstore
Here is my ftp and admin access info:
Please let me know if you change any file for my record.
Thanks.
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Hi,
I’m managed to install the latest version.
However, the color option is still not appear on my cart (screenshot attached)
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This reply was modified 2606 days ago by macmillank.
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After Upgrade I also have this problem, menu bar on top, after I scroll down on the page, it became so huge. Screenshot comparison before and after upgrade attached.
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Hi,
1) We’ve uploaded the latest CSS fixed on your website and the sticky logo size now works. Yon adjust it from Page Builder > Header > Logo.
2) About product options problem – they were not appearing when using the default theme at all. After we re-saved the color option, it shows fine in the cart. You can check this product:
http://www.yoursite.com/teddy-bear
BR,
ThemeBurn team
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