Cart is empty

This topic has been marked as not a support question.

My customer reports that the have the nex problem:
first press the button add to cart and is ok but when i go to checkout or view cart, the cart is empty. I have the same problem in firefox, chorme and internet explorer, Can you help me why is happening this. please helpme to resolve this.

I have opencart 1.5.6 in multi store mode 6
http://www.mayoreonaturista.com

January 23, 2014 at 4:43 am #30081

Hi,

The problem comes when a customer opens the store as domain.com, adds products and when goes to the cart page, he is redirected to the www.domain.com/cart. The case is that you set cookies for two different domains (adding products to the cart is a cookie job). You cart is empty because you’ve never added products for www.domain.com website.

The solution is to have a server redirection from domain.com to www.domain.com.

You can find more information about this redirection here:

http://www.thesitewizard.com/apache/redirect-domain-www-subdomain.shtml

There are plenty of similar topics around the web.

BR,
ThemeBurn team

January 28, 2014 at 11:06 am #30160
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