ThemeBurn Support

If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Forum Topics Posts
OpenCart Themes
Shoppica OpenCart Theme
2,0106634
Shoppica 2 OpenCart Theme
1,9156393
Pavilion OpenCart Theme
2,0987784
Kiddos OpenCart Theme
4251835
BurnEngine
1,0533448
Technopolis OpenCart Theme
5001697
WordPress Themes
Shoppica WordPress Theme
1,3086064
HTML Templates
Shoppica HTML Theme
40111
General
What’s new?
Updates, additional Resources, and general announcements
33336
Feature Requests
What do you want in our themes?
71173
Showcase
Submit your site and see what others have done!
2684
General Questions
Common questions and feedback regarding forum use.
46104

Latest topics

Topic Voices Posts Freshness Last poster
 
Remove link from categories

in: Technopolis OpenCart Theme

2 3 18 days  andar82
[Not a support question] Page builder endless loading

in: BurnEngine

3 8 18 days  andar82
Hide Main Category in header mobile view

in: BurnEngine

1 1 22 days  geranmo
Checkout Problems Opencart 3

in: BurnEngine

1 1 59 days  diegoraj
Problem cart multilanguage

in: General Questions

3 9 74 days  Itbag
Users can not register to the site

in: BurnEngine

2 7 95 days  thewizardy
Died company? No support??

in: General Questions

4 7 105 days  pipoy
How I can restore Default built-in settings for System page?

in: BurnEngine

1 1 114 days  0472
write a review link doesn't work

in: BurnEngine

3 6 122 days  dknight00
'Unknown " tbSlotStart – Urgent

in: Pavilion OpenCart Theme

1 1 131 days  fdomingues
Support Policy (read before posting)

in: General Questions

5 6 134 days  Qanna
No "Sold Out" button on my website

in: Shoppica WordPress Theme

2 3 134 days  Qanna
The mobile menu is not visible on multi-store sites

in: Technopolis OpenCart Theme

1 2 142 days  0472
Wishlist count disappears when reloading the page.

in: BurnEngine

1 1 155 days  wdevel
ThemeBurn with PHP 7.2

in: BurnEngine

2 3 163 days  hotscotchbonnet
Viewing 15 topics - 1 through 15 (of 9,555 total)