ThemeBurn Support

If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

Announcements

Forum Topics Posts
Archive
27 283
Topic Voices Posts Freshness Last poster
 
Support Policy (read before posting)

in: General Questions

1 1 2118 days  TB Support

Forums

Forum Topics Posts
OpenCart Themes
Shoppica OpenCart Theme
1,9776520
Shoppica 2 OpenCart Theme
1,8566202
Pavilion OpenCart Theme
1,9207124
Kiddos OpenCart Theme
2711208
BurnEngine
5121965
Technopolis OpenCart Theme
2911010
WordPress Themes
Shoppica WordPress Theme
1,3086064
HTML Templates
Shoppica HTML Theme
39103
General
What’s new?
Updates, additional Resources, and general announcements
27256
Feature Requests
What do you want in our themes?
67171
Showcase
Submit your site and see what others have done!
2584
General Questions
Common questions and feedback regarding forum use.
3876

Latest topics

Topic Voices Posts Freshness Last poster
 
Where is the rapid Check out?

in: BurnEngine

2 3 1 hour  erkanuzdur
Special price not calculated properly when changing currency

in: BurnEngine

1 3 3 hours  Kanisco
Ken Burns effect cannot be activated using Firefox

in: BurnEngine

1 2 3 hours  Kanisco
checkout page disappear while logged in

in: Shoppica 2 OpenCart Theme

1 3 6 hours  Ken Yeung
removing an item from the basket does not remove it until you refresh

in: Kiddos OpenCart Theme

2 3 13 hours  adamias
Checkout page does not expand for logged in user after 1.2.5 update

in: Pavilion OpenCart Theme

2 4 14 hours  bradch00
Checkout not responding

in: Pavilion OpenCart Theme

2 5 14 hours  bradch00
Images Missing

in: Pavilion OpenCart Theme

1 2 17 hours  coucouchic
replace price button shoppica skin

in: Pavilion OpenCart Theme

1 1 23 hours  chrisoosting
problem with cache

in: Technopolis OpenCart Theme

1 1 1 day  phamxuanvinh2110
I bought two plugin but not use in Pavilion theme , please help !

in: Pavilion OpenCart Theme

1 1 1 day  fq030930
Mobile menu / logo position

in: Kiddos OpenCart Theme

2 7 1 day  adamias
Can I show offers at subcategories?

in: Shoppica 2 OpenCart Theme

1 2 1 day  renestevam
How to disable subcategories at the top?

in: Shoppica 2 OpenCart Theme

1 1 1 day  renestevam
Fire Slider is Not Running Banners

in: Shoppica 2 OpenCart Theme

2 3 1 day  renestevam
Viewing 15 topics - 1 through 15 (of 8,331 total)