This topic has 2 voices, contains 6 replies, and was last updated by TB Support 2872 days ago.

Error Installing BurnEngine on Existing Pavilion Install

This topic has been marked as not resolved.

Hi, I am using OpenCart 2.0.1.1 with Pavilion v1.2.4, I am wanting to upgrade to the latest version of Pavilion, but wish to keep OpenCart at 2.0.1.1 and have followed all neccessary steps, however when I try to install BurnEngine from the modules tab I recieve the following error: Warning: require(/mounted-storage/home134/sub042/sc83559-SNNZ/sure-sleep.com/catalog/language/english/english.php): failed to open stream: No such file or directory in /mounted-storage/home134/sub042/sc83559-SNNZ/sure-sleep.com/system/vendor/BurnEngine/admin/plugin/CommonPlugin.php on line 106Warning: require(/mounted-storage/home134/sub042/sc83559-SNNZ/sure-sleep.com/catalog/language/english/english.php): failed to open stream: No such file or directory in /mounted-storage/home134/sub042/sc83559-SNNZ/sure-sleep.com/system/vendor/BurnEngine/admin/plugin/CommonPlugin.php on line 106 Fatal error: require(): Failed opening required ‘/mounted-storage/home134/sub042/sc83559-SNNZ/sure-sleep.com/catalog/language/english/english.php’ (include_path=’.:/usr/share/php5/’) in /mounted-storage/home134/sub042/sc83559-SNNZ/sure-sleep.com/system/vendor/BurnEngine/admin/plugin/CommonPlugin.php on line 106 Users of my website are met with this message; “You see this message because BurnEngine is not properly installed. This problem is usually caused when BurnEngine module is not installed. Please, go to admin panel, enter Extensions -> Modules, find ‘BurnEngine CP’ and click ‘install’.” It is very important I can have this website browsable as soon as possible and any help you provide is always greatly appreciated. Thanks, Daniel Earp.	djeweb
June 2, 2016 at 4:50 pm #48345
Because it is important to have visitors be able to browse my site I have temporarily reverted back to Pavilion 1.2.4, however if you log in and attempt to install BurnEngine, and set the stores to BurnEngine from the settings you will see the error that I have been seeing. Thanks again, Daniel.	djeweb
June 2, 2016 at 5:02 pm #48350
Hi Daniel, If your store is live, we would recommend you to duplicate your store (files and database) on a subdomain (or directory). Then we will be able to check the upgrade process, eliminating the risk of a possible website break. P.S. We may also need ftp access. BR, ThemeBurn team	TB Support
June 3, 2016 at 5:46 pm #48404
Hi, my store and database has been backed up so please don’t worry about any files on the server as I can have them restored within an hour… Just to recap, I have already copied all the new BurnEngine/Pavilion files to the server, the BurnEngine mod just needs installing and the stores changing from Pavilion theme to BurnEngine theme to replicate the error I am seeing… and again thanks for your time	djeweb
June 8, 2016 at 1:51 pm #48491
Hi, We’ve tried to access admin and ftp but credentials do not work. Can you check please? BR, ThemeBurn team	TB Support
June 9, 2016 at 10:55 am #48537
I think the issue with the FTP access is the non-ASCII characters in the password so I have change the passwords…. I have double checked the admin login details and all is working correctly at the moment… Again, thanks for your time. This reply was modified 2878 days ago by djeweb.	djeweb
June 9, 2016 at 12:44 pm #48618
We have fixed your error. You can now try to install latest Pavilion and upgrade. Be sure to make full database backup. Regards, ThemeBurn team	TB Support
June 15, 2016 at 4:37 pm #48795

Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.