File upload problem

This topic has been marked as not resolved.

My products have quantity variation and the option to send files on the product page!
Then when the customer selects the quantity and sends the file, the first product goes to the cart normally, so that when a second product is sealed and the file is sent, in the shopping cart, the file of the first added product disappears!
I’m having this serious problem, this only happens with the theme purchased.
I also want to remove the name: Free delivery – Money back guarantee on the product page, how do I do it?

  • This reply was modified 378 days ago by  icaroamb.
  • This reply was modified 378 days ago by  icaroamb.
  • This reply was modified 378 days ago by  icaroamb.
July 10, 2017 at 2:39 pm #60290

Hello, to access my site you need….

July 10, 2017 at 2:52 pm #60294


1) This problem has been fixed in the most recent version of Technopolis (BurnEngine). We see that your installation shows the latest version, but we cannot confirm the issue locally. Is there a chance you haven’t properly updated your theme? Or this is your initial installation?

2) This is what you need to remove:

ThemeBurn team

July 11, 2017 at 10:48 am #60314

This is my initial installation, everything is recent, everything is up to date! I need it to be solved!

And about removing the names I’ve already deleted the blocks previously and they do not disappear.

July 11, 2017 at 3:52 pm #60321


You need to expand the block group. Icon list with free delivery and money back guarantee texts is at the bottom.

We will look at the disappearing options problem. Please do not revoke your admin and ftp credentials.

ThemeBurn team

July 11, 2017 at 4:19 pm #60327

My biggest need is about uploading files, I need this resolved!

July 11, 2017 at 4:55 pm #60331

I’m still waiting for a resolution of my problem, please!

July 14, 2017 at 3:17 pm #60405


your issue with file upload has been fixed. The fix will be also included in our next release.

ThemeBurn team

July 14, 2017 at 4:56 pm #60409
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