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Orders are showing in "Abandoned Orders"

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ThemeBurn Support › Forums › OpenCart Themes › Shoppica OpenCart Theme › Orders are showing in "Abandoned Orders"

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Hello –

I found this thread,

http://support.themeburn.com/topic/urgent-issue

which explains where my orders are going. But the first day I launched the site, they were showing up correctly on the dashboard. After 7 orders, they all started only showing up in Abandoned Orders.

Can you help me understand how to get them back to where they should be?

Thank you,
Andrew
 andrewplatham
May 24, 2012 at 8:29 pm #9329

Hi Andrew,

This means, that all your last orders are not finished. Only a completed order shows on the Dashboard.

By completed order we mean, that the customer has gone through all checkout steps and has hit the “Confirm” button (or have paid the products, if a payment service has been used).

Best,
ThemeBurn team
 TB Support
May 28, 2012 at 2:28 pm #9420

I know ordinarily that is the case – but that is not happening on my end. I placed several test orders myself, and they all went to Abandoned Orders. None are showing on the backend. We’ve received about 60 orders since Tuesday, and they’re all showing up there.

thanks,
Andrew
 andrewplatham
May 29, 2012 at 9:18 pm #9502

Hi Andrew,

Is the problem appearing, when using the default OpenCart theme?

You can also check your default Order status at Admin > System > Settings > Option tab.

Generally, this issue shouldn’t have anything related with Shoppica and you would better ask about this matter in the official OpenCart forums.

Best,
ThemeBurn team
 TB Support
June 1, 2012 at 3:02 pm #9626
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