BurnEngine – Saving Issue and Shopping Cart issue

ThemeBurn SupportForumsOpenCart ThemesBurnEngineBurnEngine – Saving Issue and Shopping Cart issue

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Dear Support team,

I have been waiting for more then 2 days on replying me about saving issue and shopping cart issue.
http://support.themeburn.com/topic/install-demo-data-issue-saving-setting
http://support.themeburn.com/topic/error-add-to-cart-button-issue
http://support.themeburn.com/topic/any-changes-in-theme-settings-cannot-be-saved

Seems that other user was also facing this problem.
http://support.themeburn.com/topic/saving-settings-is-not-working-please-help/page/2

Please provide your basic support for users to save their settings in your panel. I cannot do anything to save the adjustment!!

September 15, 2017 at 1:27 pm #61635

Hi,

We’ve checked your website and everything worked fine with both saving theme settings and adding multiple items in the cart.

https://s.nimbus.everhelper.me/share/1123061/9i4atpwg52hi3ohkph65
https://s.nimbus.everhelper.me/share/1123068/wlm3rnacicfnxeq82scn

Is there some special steps to reproduce this issue?

BR,
ThemeBurn team

September 17, 2017 at 4:18 pm #61649

Dear support team,
When i am using chrome to access into the admin panel, the theme menu setting cannot be saved.
However, I can save the settings via IE. I don’t know the reason.

About the shopping cart issue, the problem still exists via IE and Chrome.
Please find the video for your reference.
https://s.nimbus.everhelper.me/share/1124064/xls7knmwfi3up1ezharl

Regards,

September 18, 2017 at 12:17 pm #61697

Dear Support team,
Can you please also advise the way modifying the display price in Circle to Hoover Box inside as below?
http://support.themeburn.com/wp-content/uploads/2012/05/price.png

I have reviewed following posts.
http://support.themeburn.com/topic/modify-the-price-display
http://support.themeburn.com/topic/remove-price-in-catagories

However, I cannot find the screen.css in current BurnEngine ver.
Which file should we edit? Please advise. Thanks!

September 20, 2017 at 1:23 pm #61732

Hi,

Here is the most recent topic that we’ve discussed this modification:

http://support.themeburn.com/topic/modify-the-price-display-2#post-57166

BR,
ThemeBurn team

September 21, 2017 at 5:08 pm #61756

Dear Support team,
Any update on the shopping cart issue? The problem still exists via IE and Chrome.
Please find the video for your reference.
https://s.nimbus.everhelper.me/share/1124064/xls7knmwfi3up1ezharl

Regards,

October 4, 2017 at 7:53 am #61918

Hi,

We’ve made some additional research about the problem and came to a conclusion that this is not a theme related issue, but rather a server one.

Product quantity change triggers an AJAX (server) call. When you spam the server with many queries in small time period, it lags and latest queries are not processed. We’ve tried to increase the memory limit from your php.ini, but with no success.

What you can do here is to ask your hosting provider about some server limitations that can provoke this problem.

BR,
ThemeBurn team

October 8, 2017 at 12:41 pm #61953

Thank you support team.
Is it possible to change the format of the product quantity to dropdown options as 1-12?
or just let the user input the no. of products they needed without calculation?

Really need your help, this issue will trigger off server down easily.

Many thanks!

October 9, 2017 at 8:35 am #61963

Hi,

We’ve come to another simple solution. We’ve put a timeout to prevent the AJAX request flood and now only the last query in 300 ms is processed.

Can you please check?

BR,
ThemeBurn team

October 9, 2017 at 3:42 pm #61964

Dear support team,
Thanks a lot, problem solved! Highly appreciated your help!
Best Regards,

October 10, 2017 at 7:45 am #61973

Dear Support team,

I would like to ask for your advise on editing the description text in Product Listing as below:
1. delete the …
2. edit the font smaller
3. text align center

Thank you very much!
Best Regards,

October 11, 2017 at 7:50 am #61995
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October 16, 2017 at 2:25 am #62058

Dear Support team,

Thank you for your advise.

Please find the feedback as below:
1. I edited the core files and removed the dots. thanks
2. Can you advise on the area controlling the size of description text in Product Listing? I’ll try to make it smaller.
3. I added extra CSS into the Custom Stylesheet section. However, the text are still aligning left.
Can you please help to have a look?
Thanks a lot!

October 16, 2017 at 8:14 am #62061
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