This topic has 2 voices, contains 3 replies, and was last updated by  TB Support 2194 days ago.

duplication product

ThemeBurn Support › Forums › OpenCart Themes › Kiddos OpenCart Theme › duplication product

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Hi

i have small problem with your theme. Sometimes our products are duplicated. If i change theme to another, problem is solved. I dont know why, its happen absolutly randomly

Thank you for help

Vaclav
 vaclavtichy
April 5, 2018 at 7:12 pm #63911

Hi Vaclav,

Can you please provide some more information? For the moment we are not able to fully understand your request. If appropriate, you can attach some screenshots to better illustrate, what exactly you mean. You can also grant access to your admin so we can check your configuration.

BR,
ThemeBurn team
 TB Support
April 10, 2018 at 12:16 pm #63925

Hello

Whilst uploading products, they tend to double and there is no consistency in the way to do. Occasionally it happens immediately after uploading but sometimes after a prolonged period. The same issues arises whilst adding new manufacturers. We have not managed to discover the cause of the issue yet.

Thank you

Vaclav
 vaclavtichy
April 16, 2018 at 11:01 am #63968

Hi Vaclav,

We’ve checked your configuration and found nothing unusual. Generally theme does not alter the product adding functionality. In fact BurnEngine does not modify any default admin feature. The only thing that might be a problem in displaying information correctly is the database cache.

BR,
ThemeBurn team
 TB Support
April 24, 2018 at 10:11 pm #64070
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