This topic has 2 voices, contains 6 replies, and was last updated by TB Support 2598 days ago.

Error when trying to import settings

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Hi ThemeBurn team, Another thing that we noticed today is that we are unable to import the package with settings after it’s exported. The error is “Not an accepted file type”. BR, Stefan Pavlov	Kanisco
February 16, 2017 at 5:43 pm #56535
Hi, Unfortunately, we will need more information about this problem. What file have you tried to upload, what extension? The reason can easily be a server setting disallowing the upload of files of a certain mime type. We will need some sample installation, where we could test. BR, ThemeBurn team	TB Support
February 24, 2017 at 12:52 am #56803
Hi Team, As we already mentioned, the file we are trying to import is the file with settings, styles, etc. that we previously exported from Theme settings -> Export options. This function was perfectly working some time ago. BR, Stefan Pavlov	Kanisco
February 24, 2017 at 9:56 am #56815
We tried to export->import a settings file on your server and haven’t had any issues. The “Not an accepted file type” message is displayed if you try to upload a file other than ‘.zip’. Can you attach the file you are trying to import and also share which browser are you using to do it ? Regards, ThemeBurn team	TB Support
March 10, 2017 at 11:34 am #57280
Hi Team, We uploaded the exported file with settings. We tested it on 2 browsers – Chrome and Firefox. BR, Stefan Pavlov This reply was modified 2604 days ago by Kanisco.	Kanisco
March 10, 2017 at 11:51 am #57282
Hi Team, This issue is resolved after we updated to the latest BE version. BR, Stefan Pavlov	Kanisco
March 16, 2017 at 12:56 pm #57479
Closed. BR, ThemeBurn team	TB Support
March 16, 2017 at 5:32 pm #57491

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