This topic has 2 voices, contains 9 replies, and was last updated by  TB Support 2924 days ago.

Failed to open stream: Too many open files – Pavilion

ThemeBurn Support › Forums › OpenCart Themes › Pavilion OpenCart Theme › Failed to open stream: Too many open files – Pavilion

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Hello.

I had a perfectly working OCart2 with with Pavilion up until this past weekend. The site now shows the following error:

Warning: include_once(/home/sarongi/public_html/catalog/controller/common/tb_themes.php) [function.include-once]: failed to open stream: Too many open files in /home/sarongi/public_html/system/storage/modification/system/engine/action.php on line 39Warning: include_once() [function.include]: Failed opening ‘/home/sarongi/public_html/catalog/controller/common/tb_themes.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/sarongi/public_html/system/storage/modification/system/engine/action.php on line 39

I can confirm that nobody changed anything on the site to cause this, and that the site was working perfectly on Friday 22nd.

I have been in contact with the hosting company and they claim that nothing in the hosting environment has changed at all. They are blaming the software, so here I am looking for assistance.

Please let me know if more information is needed.
 sevenworth
April 27, 2016 at 4:25 pm #46971

Can you try to temporally change the theme to the default one to see if your issue is gone ?
 TB Support
April 27, 2016 at 4:49 pm #46973

Unfortunately I can’t get into admin either, so no.
 sevenworth
April 27, 2016 at 9:23 pm #46983

Hi,

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support
April 28, 2016 at 12:23 am #46985

Hi.

Information as requested.

Please let me know what country you will be connecting from on FTP so I can allow via FTP Access Control.
 sevenworth
April 28, 2016 at 10:24 am #47000

We have inspected your configuration and it seems to be unrelated to our software. The site won’t load regardless of which theme is enabled. When trying to access the admin folder the errors come from the OpenCart core files, which has nothing to do with any theme.

It appears that some script or third party software makes your system run out of file handles and hit the server limitations as suggested when you search for similar issues.

The easiest fix is to restart your server, the hardest is to find which application is causing the issue. We can only confirm that it’s not Pavilion’s fault.

Regards,
ThemeBurn team
 TB Support
April 28, 2016 at 12:01 pm #47005

Thanks for the feedback.

The only other aftermarket extension installed is excelport. Is there a way of disabling this extension without access to the admin section?

I know this has nothing to do with Themeburn, but if you could point me in the right direction, I would be indebted.
 sevenworth
April 28, 2016 at 12:20 pm #47009

Uninstalling extensions would not help you as the web server is blocked and needs restart. You should ask your hosting provider to restart the server.

Regards,
ThemeBurn team
 TB Support
April 28, 2016 at 12:51 pm #47010

Understood, thanks.

Will this mean that in a few days time it’ll happen all over again?
 sevenworth
April 28, 2016 at 1:08 pm #47011

Yes, there is a chance to happen again if the cause is not eliminated. Could also be some operating system problem or VPS limitaion, so it’s better to try one more time.

Frankly, we encounter such an issue for the first time, so can’t really give insights into it.

Regards
 TB Support
April 28, 2016 at 1:15 pm #47012
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