Installation Troubles for Opencart 3.xx – Trendo Theme – Urgent

ThemeBurn SupportForumsOpenCart ThemesBurnEngineInstallation Troubles for Opencart 3.xx – Trendo Theme – Urgent

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Dear Burn Engine Support Team,

We have bought the theme and we are facing a problem with the installation procedure for Opencart 3.xx.

For starters, the theme files have been uploaded on our oc root folder.

Moving on to the problem:

First of all, in Extensions –> Themes, we can’t find any install button.
In order to continue the set up, we change the theme directory to BurnEngine and then proceed with saving. After that, when we try to open our store it gives us a warning ⚠️ pointing out that we need to go to admin panel, enter Extensions -> Modules, find ‘BurnEngine CP’ and click ‘install’.

But in Extensions –> Modules there is no BurnEngine CP….

We have followed the instructions from your manual, uploaded the OC 3.xxx files to the root of our store through ftp, replacing the old ones…

We could really need your advice and help on the matter as we need to proceed to the installation asap.

Greetings!!!

January 6, 2019 at 10:26 pm #66696

Hello again!

Is there a possibility to have an answer asap?
We can not do anything and we really need to instal the theme ASAP!

Thanks

January 11, 2019 at 10:57 am #66766

Hi,

We will need website url, admin and ftp access, so we can check?

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team

January 17, 2019 at 1:27 am #66809
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