This topic has 2 voices, contains 14 replies, and was last updated by  TB Support WP 3772 days ago.

Issue with Contact form

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Issue with Contact form

This topic has been marked as resolved.

Hi,

I don´t receive any email from contact form. My Woocommerce is running ok. It receive and send all types of emails.

I had set up email direction in Theme Options>Widget.

This widget needs some plugin to works?.

Maybe I had remove. I don´t know.

Please, I would like to know if it´s necessary another plugin for contact form.

Regards
 david5150
September 29, 2013 at 1:46 pm #27765

Hi,

We will need theftp access, so we can check what is the problem.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
September 30, 2013 at 9:39 am #27779
 david5150
September 30, 2013 at 10:24 am #27785

Hi, has you check something about this?

Regards
 david5150
October 4, 2013 at 10:09 am #27917

Hello,

We havent found what is the problem with your contact form yet, when it is done we will let post here.

Best,
ThemeBurn team
 TB Support WP
October 4, 2013 at 11:05 pm #27930

Hello:

Do you know something new about this issue?

Regards
 david5150
October 31, 2013 at 5:23 pm #28546

Hello,

We were not able to find a solution how to fix this problem yet. If you want we can install Contact Form 7 and style it like our form until we are able to fix our code. Very strange because the form is working on all other servers we tested it.

Best,
ThemeBurn team
 TB Support WP
November 1, 2013 at 10:19 am #28569

Yes, please.

Thanks you
 david5150
November 4, 2013 at 6:27 pm #28643

Hello,

It is done. :)

Best,
ThemeBurn team
 TB Support WP
November 6, 2013 at 11:47 am #28709

Thanks, it works fine!!!
 david5150
November 6, 2013 at 12:05 pm #28711

Glad we’ve helped :)

Best,
ThemeBurn team
 TB Support WP
November 6, 2013 at 12:23 pm #28712

Hi,

I made a hosting change and I have problem with Contact Form. No sending emails.

In the past you style it like your form and it works perfect.

Please, can you make it again?

Thanks you
 david5150
January 18, 2014 at 11:36 am #30029

Hello,

We have tested it and this time the problem is from the host. Because both contact forms are not working.

Best,
ThemeBurn team
 TB Support WP
January 20, 2014 at 10:55 am #30042

ok, thanks for your support.
 david5150
January 20, 2014 at 10:56 am #30044

If you have more questions, dont hesitate to ask for help. :)

Best,
ThemeBurn team
 TB Support WP
January 20, 2014 at 11:59 am #30048
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