This topic has 2 voices, contains 5 replies, and was last updated by  thexwarrior 2750 days ago.

Load Style Preset Error

ThemeBurn Support › Forums › OpenCart Themes › Kiddos OpenCart Theme › Load Style Preset Error

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Hi,

Now I’m editing About Us page and I add separator element to page builder. Then, I use style preset Separator (title) on separator properties (Advanced tab). When I click the save button, the loading bar isn’t stopping for long time. Then I tried to reload the page, and then I found an error message on the page (see the screenshots).

Then I tried to remove the separator element, and the error is gone. Then I tried to add the separator element again with the same step, and the error is appear again. I’ve tried it several times.

Would you check it?
 thexwarrior
October 7, 2016 at 1:43 pm #51855

Hi,

We will need the website admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
October 10, 2016 at 1:30 am #51917

Okay, this is the details:

  • This reply was modified 2757 days ago by  thexwarrior.
  • This reply was modified 2757 days ago by  thexwarrior.
 thexwarrior
October 10, 2016 at 9:52 am #51926

That site is a fresh new OC +TB installation. The problem still exist.
 thexwarrior
October 10, 2016 at 9:57 am #51929

Hi,

Just wanted to update you that this problem was not ignored, but we cannot provide a quick fix for the moment. Please do not disable the provided access data, so we can test.

BR,
ThemeBurn team
 TB Support
October 16, 2016 at 8:40 pm #52183

It’s okay. I’ll wait for it. :)

 thexwarrior
October 17, 2016 at 5:00 am #52203
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