This topic has 3 voices, contains 6 replies, and was last updated by lahbib 4349 days ago.

My site has gone blank!

Tagged: Blank

This topic has been marked as not a support question.

Hi there, my site, http://www.dappergrappler.com has gone BLANK!! Can anyone advise why this is? I searched for “blank” but the results didnt help. Ive not made any changes which would make the site go crazy, so totally clueless why this isn’t working! Thanks, Tom	tomtailford
March 13, 2012 at 8:00 pm #7077
Hi Tom, Could you provide some more information? We may need admin and ftp access as well. Best regards, ThemeBurn team	TB Support
March 14, 2012 at 12:35 pm #7108
// Version define(‘VERSION’, ’1.5.1′); //Shoppica version not sure, can’t access the admin backend! (may need instructions for people like me here: http://support.themeburn.com/topic/determine-the-version-of-your-installed-shoppica-theme )! //activate/deactivate theme can’t access admin backend – not sure how! //browser tried in IE & FF //mods & customisations none //url http://www.dappergrappler.com //description website has gone BLANK!!! includes backend and frontend!! //ftp where would you like this sent to?	tomtailford
March 14, 2012 at 12:50 pm #7109
Hi, You can use hidepost to share private information with the support staff. Best, ThemeBurn team	TB Support
March 14, 2012 at 3:31 pm #7114
Hi there, All details should be provided!	tomtailford
March 16, 2012 at 5:38 pm #7200
It seems your problem is not connected with Shoppica in no way. The blank page means your php script dies with fatal error. Because of the disabled error reporting on your server, you see the blank page and not the actual error that is causing it. Most likely you have unsuccessful attempt to upgrade opencart and your config.php file is screwed up. You could try to re-install opencart if this is an option for you. I recommend you to use the latest versions of opencart and Shoppica. You could ask your server administrators to enable the php error reporting in order to display the fatal error. You could post then this error in the offical opencart forums, where you could find help to remove the issue. Can’t assist you further to resolve this problem, because it goes far beyond the free support this forum offers. Regards, ThemeBurn team	TB Support
March 16, 2012 at 6:35 pm #7202
Disable gzip compression. Possible there is some error generating in output, which is preventing gzip encode content correctly. If you want to use gzip again, fix those errors, and enable gzip.	lahbib
June 17, 2012 at 8:16 am #10438

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