This topic has 3 voices, contains 36 replies, and was last updated by  TB Support WP 4084 days ago.

need urgent help somebody please reply me its been a week

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › need urgent help somebody please reply me its been a week

This topic has been marked as resolved.

Go to your ThemeForest account and download theme again.

Read the documentation section Upgrade.

Best,
ThemeBurn Team
 TB Support WP
March 13, 2013 at 9:47 am #20223

and i forgot the version how i can dig it out?
 tnawaz
March 13, 2013 at 9:48 am #20224

ohh my god do i need to build the website again?
 tnawaz
March 13, 2013 at 9:49 am #20225

No you don`t have to build your website again, if you do any changes on theme files, read the files_changelog.html in Documentation folder and move only them.

You can check your theme version by going to Appearance -> Themes.

Best,
ThemeBurn Team
 TB Support WP
March 13, 2013 at 9:54 am #20228

i am using 1.1.1 LOL… now please let me know the entire procedure to upgrade without lossing any option
 tnawaz
March 13, 2013 at 9:58 am #20230

Did you make any changes on your theme files?

If you don`t please make backup of your theme files. Download latest version, extract it and upload over older version on ftp.

Update your Woocommerce to latest version.

This will do the trick.

Best,
ThemeBurn Team
 TB Support WP
March 13, 2013 at 10:01 am #20233

yeah thats the main reason i have chnaged many things i cant afford doing it again so should i make your default cloudzoom off and should use a third party plugin for zoom now? because i dont have option

  • This reply was modified 4085 days ago by  tnawaz.
 tnawaz
March 13, 2013 at 10:03 am #20234

If you update to woocommerce 2 and use theme version 1.1.1 there will be a lot of problems.

So if you want to stay with this version don`t update!

We will need the website url, admin and ftp access, so we can try to fix this.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
March 13, 2013 at 10:06 am #20237

if i share it with you you will resolve the problem of cloudzoom and pictures thumbnail images please dont make any other change as i have used several plugins in it for shaping it up a little bit i know abt wordpress….

i am hesitating because i previously gave my crediantels to one of you and after that i wasnt able to login and i got my password back from c panel!

please let me know the procedure so i can do it own my own
 tnawaz
March 13, 2013 at 10:11 am #20239

Hi,

We never share or edit user information!

We can’t tell you the solution because we don’t know what the problem is.

Best,
ThemeBurn team
 TB Support WP
March 13, 2013 at 10:26 am #20243

problem is your cloudzoom is not zooming on the first picture after featured image check this out
http://www.digiwatchsystems.com/shop/box-ip-camera/

please go through it and let me know the solution
 tnawaz
March 13, 2013 at 10:29 am #20244

We cant see what is the problem in the code without FTP details.

Best,
ThemeBurn Team
 TB Support WP
March 13, 2013 at 10:33 am #20245

ok i give you credentials kindly look into the problem sometime i am not ale to see thumbnail images as well and main problem is 2nd image is not being zommed by cloudzoom
 tnawaz
March 13, 2013 at 10:34 am #20246

Hi,

Your problem with second image is fixed, its was caused by the code you edited.

We didn`t encounter any problem with thumbnail disappear.

Best,
ThemeBurn Team
 TB Support WP
March 13, 2013 at 10:45 am #20247

thanks alot i am really grateful now thumbnail problem will not occur as well? what exactly was the code i wrongly modified kindly let me know?
 tnawaz
March 13, 2013 at 10:50 am #20249
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