This topic has 2 voices, contains 6 replies, and was last updated by TB Support WP 3938 days ago.

Paypal Pro credit card info box not displaying at checkout

This topic has been marked as not resolved.

I have an issue with my PayPal Pro and PayPal Pro Payflow not allowing customers to enter their card information at checkout. The default is PayPal Pro, so the radio button next to it is selected (on my site I just title it “Credit Cards”). Regular PayPal (where the customer is taken off site) is also available, but I prefer them to use credit cards directly on my site, hence using PayPal Pro or Payflow. See attached images for what I mean. I only need to use one of the Pro options, but for the sake of testing, I used both on the site for now. They work if the customer selects the other other one not pre-selected, so maybe removing the default selection will help? Also, I’ve tested signing up as a test customer, and it never asks for shipping information, only billing, and this will certainly cause confusion for customers. I’d like the shipping address to default to the billing address, but want customers to have the option to change it and confirm it. I tried using hidepost on here with access info but it showed up so not sure if I did it correctly. This reply was modified 3946 days ago by wordymedia.	wordymedia
July 17, 2013 at 5:17 pm #25657
My login details are:	wordymedia
July 17, 2013 at 5:56 pm #25662
Hello, Did you try this with default wordpress theme, is everything working fine there? Best, ThemeBurn team	TB Support WP
July 18, 2013 at 7:57 pm #25729
Yes it worked fine with a different theme, it only started this when I switched to Shoppica LOVE the theme, btw, hope we can get this resolved	wordymedia
July 18, 2013 at 8:09 pm #25730
I’m still waiting for a resolution on this.	wordymedia
July 23, 2013 at 1:46 am #25845
Hello, We are still working for solution, when we are ready will post here. Thank you for patience. Best, ThemeBurn team	TB Support WP
July 23, 2013 at 3:24 pm #25861
Hello @wordymedia, We added a css code which is opening label when Credit Cards are checked. But sometimes when you are not logged default checked is PayPal. This is temporary fix until we find why its not setting default. Best, ThemeBurn team	TB Support WP
July 25, 2013 at 12:47 pm #25897

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