This topic has 3 voices, contains 10 replies, and was last updated by  TB Support WP 4028 days ago.

Problem installation

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Problem installation

This topic has been marked as not resolved.

Hi,

I just installed on my WordPress – Woocommerce (last version) and this is what my website looks like : expertcrowdfunding . com

empty page without design.

I kept following instructions from your manual. I do not know what wrong I did. Please help me asap.
 romful
April 16, 2013 at 10:05 pm #22120

still no support yet…

mor thank a week… you told me, go to theses support forums but not providing support neither.
 romful
April 17, 2013 at 11:00 am #22139

Hi,

Your topic is from yesterday, not from a week.

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
April 17, 2013 at 5:14 pm #22165
  • This reply was modified 4032 days ago by  romful.
 romful
April 18, 2013 at 12:52 pm #22222

Did you have a look ?
 romful
April 18, 2013 at 8:28 pm #22244

Hi,

We can`t access your wordpress root folder.

There may be a problem with htaccess, because there is error 500.

Looking for you reply.

Best,
ThemeBurn team
 TB Support WP
April 18, 2013 at 10:30 pm #22255

HI there,

I installed Shoppica last night and I have the same problem as above. The template appears blank. Please can you take a look and let me know whether I need to reinstall the files or if you can fix? Thanks
 dtche1
April 19, 2013 at 4:34 am #22258
 dtche1
April 19, 2013 at 7:54 am #22259

Hi,

We need access to wp-config as we described in previous post.

Best,
ThemeBurn team
 TB Support WP
April 19, 2013 at 12:41 pm #22274

Hi,
We have included CMS and FTP details – so you can access the wp-config file.

I will include login details here again:
 dtche1
April 22, 2013 at 4:10 am #22348

Hello,

Your Theme Options was not imported, we restored them and now everything is okay.

Best,
ThemeBurn team
 TB Support WP
April 22, 2013 at 10:11 am #22370
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