This topic has 2 voices, contains 8 replies, and was last updated by david5150 3766 days ago.

Problem with main categories in mobile

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Hello: We have a problem that only occurs when the user access to the web with mobile phone. The main categories do not work. The pages is reloaded time and time again and unable to access it. Please note this error with a mobile phone. The error occurs only with the main categories (Altavoces, Auriculares, Interfaces, Carcasas, Accesorios, Blog) url: http://www.thedockstore.es Regards	david5150
November 22, 2013 at 4:56 pm #29084
Hi, We will need the admin access, so we can check. You can use hidepost to share private information with the support staff. Best, ThemeBurn team	TB Support WP
November 25, 2013 at 11:54 am #29139
	david5150
November 25, 2013 at 12:01 pm #29140
Hello, We just tested and everything is working fine when we disabled “WP Smush.it”, can you confirm it is okay now? Best, ThemeBurn team	TB Support WP
November 25, 2013 at 2:50 pm #29145
ok, it works correctly. So, is this the problem?	david5150
November 26, 2013 at 12:12 pm #29180
Hello, Yes this plugin is the problem. Best, ThemeBurn team	TB Support WP
November 29, 2013 at 5:35 pm #29211
Hello: Now the problem is home page. Home page doesn´t load in mobile devices. I don´t have installed any new plugin.	david5150
January 7, 2014 at 5:02 pm #29818
Hello, There is page loop again. Did you try to disable plugins one by one? Best, ThemeBurn team	TB Support WP
January 9, 2014 at 10:03 am #29856
I disabled AntiVirus plugin and the homepage loads fine. Ok, no Smush.it, no AntiVirus with this theme. I have still some problems with mobile. 1. In product page I can not see product description. 2. The intro in categories and product pages are cuted. Please, see attached image.	david5150
January 11, 2014 at 1:09 pm #29892

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