Product options "disappearing" from oldest 2017

ThemeBurn SupportForumsOpenCart ThemesPavilion OpenCart ThemeProduct options "disappearing" from oldest items in cart 2017

This topic has been marked as resolved.

hi, i have a same issue which mentioned in this post.

“The last item to be added always works fine — all options and their input values display correctly. When a new item is added however, the existing cart item loses the customer’s value input (e.g. “Product A” may have been added with option “Color: Blue” but “Product A” will now show “Color: ” with no input value after the new item is added to the cart). This even occurs though the option values are *required*.”

totally as same as my issue, but i cant find any solution in the post mentioned above.even it is marked as resolved.

  • This reply was modified 703 days ago by  Ken Yeung.

April 19, 2017 at 6:14 am #58407

any solution?
21 days already….
Please help….

May 9, 2017 at 6:28 pm #58942


your issue has been fixed. It was cause by a custom extension of yours, called ‘color options’. We have added compatibility patch for it, so it can work with our theme.

Sorry for the delayed answer, but third party extensions issues usually take longer to resolve. Thanks for the patience.

ThemeBurn team

May 11, 2017 at 11:53 am #58985

thanks for saving my life….
it is OK now!no option value problem now

but after the fix the shopping cart become strange
now if i add an item to the cart, and move the mouse to the cart icon
it cant show any item details

if i refresh the page, then everything become normal
is it related to the fix?

May 11, 2017 at 12:06 pm #58986

i finally find that it is a bug of the theme again

i know that it is a update which fixed the problem(v2.2.4 – 7.04.2017)
but since there are a lot of modifications in my site
For example, the compatibility patch you just made.
i am afraid that some of them will not function well after the update

can you just give me the necessary related files in (v2.2.4 – 7.04.2017)to resolve the cart problem mentioned above?

thank you very much

  • This reply was modified 680 days ago by  Ken Yeung.
May 11, 2017 at 1:35 pm #58989

i have just tried to updated v.2.24
the cart menu display error fixed
but the Product options in shopping cart”disappearing” again
it seem that the new update replaced your fix today

then i restore it back to 2.2.3 backup

so now what i need is the necessary related file in v2.24 what fixed the cart menu update problem

## v2.2.4 – 7.04.2017

[fixed] – Cart menu not updating correctly
[fixed] – Product buttons not positioning correctly
[fixed] – Quickview related “undefined variable” errors
[fixed] – Subcategories related PHP errors

hope you can provide the related files to me
many thanks

May 11, 2017 at 4:34 pm #59003

You can update to v2.2.4 and then apply the attached patch over it. It contains the today’s fix (as well as several other fixes).

ThemeBurn team

May 11, 2017 at 4:52 pm #59010


thank for the file

but it include “admin”"catalog”"extension”"library”"widget”


also upload to root?(public_html/)

May 11, 2017 at 5:12 pm #59012


the patch does not contain the right path. We have attached a modified verison of the patch, which should be uploaded to the root folder.

ThemeBurn team

May 11, 2017 at 5:15 pm #59013


if i only update the theme to 2.24
except the option value problem
everything OK
only the option value problem occur.

if i applied the patch2 to v2.24 theme,the option value problem fixed and the Cart menu can updating correctly and show the item img.

but i think it conflict with Ajax QuickCheckout

1.)when you logined to your account ,you cant see anything in checkout page.

2.)also, some item disappear in product page.

i can quite sure it is caused by the patch2.

i have a suggestion
i can still stay in v2.2.3
can you just give me the patch of

## v2.2.4 – 7.04.2017

[fixed] – Cart menu not updating correctly


so i dont need to update the whole theme.
please go and have a look, now it is 2.2.4 with patch 2

May 11, 2017 at 6:38 pm #59026

just test in the morning

even in 2.2.3, the patch2 also conflict with Ajax QuickCheckout

the consumer cant see anything in checkout page if he/she is logged in to his/her account.

May 12, 2017 at 6:26 am #59033

I try to fix it by my self with the patch2

i re-download the 2.24 and replace all the files in patch 2 except TbController.php.

now all the thing become OK
please have a look on patch 2

actually i dont know the problem is caused by which file in patch 2.
some of the files in patch 2 make the product page and the checkout page not function well
but i can just make it normal with 2.2.4 and the “TbController.php”in patch 2

please tell me is it necessary for me to copy other files in patch 2 so as to avoid some further issue.

  • This reply was modified 674 days ago by  Ken Yeung.
May 17, 2017 at 1:04 pm #59118


We will close this topic since we’ve solved the initial problem with disappearing options. Will update you about other problems in your other topic.

ThemeBurn team

May 26, 2017 at 11:27 am #59364
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