Refresh at check-out in Organie theme clears everything

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Hello ThemeBurn Support Team,

We have a problem at http://www.yoghsoap.com. When the customer refreshes the Check-out page, all the purchasedĀ  items in the basket disappear after the refresh, instead of actually updating the shopping basket.

Could you please kindly look into the issue and help us resolve it?

Thank you and greetings,

Vesela

 

August 21, 2018 at 12:04 pm #65198

Hi Vesela,

We’ve inspected your website, but unfortunately cannot trigger the described errors:

http://nimb.ws/N9AiG1

Do we miss something?

BR,
ThemeBurn team

August 27, 2018 at 12:33 pm #65236

Hi there ThemeBurn Team,
Many thanks for getting back to us. The problem is still there. When you’re at check-out but decide to change the number of items in the shopping cart. You then hit the refresh button next to the item number. The entire page disappears and shows a completely white, blank screen.
This is what I just got – please see the attached screenshots 1 and 2.
Thanks and best wishes,

Vessela

August 29, 2018 at 9:11 am #65255

Hello Support Team,
Have you been able to open the attachments?
Best,
Vesela

August 30, 2018 at 10:52 pm #65270

Hi Vesela,

The problem is confirmed, but we are not yet ready with the solution. Will update you as soon as we fix your issue.

BR,
ThemeBurn team

September 3, 2018 at 4:17 pm #65292

OK, thanks, just hope it’s soon:-))

September 3, 2018 at 8:47 pm #65315

Dear Support Team,
We rely on your expertise and competence to solve the problem.
Thank ou and greetings,
Vesela

September 5, 2018 at 10:05 am #65331

Hi Vesela,

The problem has been resolved 4 days ago. However it seem we’ve replied in one of your older topics:

http://support.themeburn.com/topic/64384

Everything should be OK now!

BR,
ThemeBurn team

September 7, 2018 at 2:56 pm #65342

Dear ThemeBurn Team,
We are delighted – thank you so much!!
I don’t know whether it’s related but now the English version of our website is gone, not accessible.
So I cannot test the Refresh function on the English version.
Could you please confirm that the problem is fixed on both?
Greetings,

Vesela

September 8, 2018 at 7:06 pm #65355

Hi Vesela,

The problem is fixed on all language versions.

BR,
ThemeBurn team

September 11, 2018 at 5:21 pm #65407

Thank you Support Team! The problem is that the English version isn’t accessible any more.
We don’t know what happened. It’s in the back office but not live online and we can’t switch from the BG version to the EN one.
Would you happen to know what’s wrong?
Many thanks again for your great help!
Vesela

September 12, 2018 at 12:35 pm #65425

Hi Vesela,

There are no problems with the English version. The problem is (was) that the logo row overlaps the language switcher and it is not clickable. We’ve touch the header a bit and now everything should be OK.

P.S. If you like Organie, we will be happy to leave your review and rating in ThemeForest rating section:

https://themeforest.net/downloads

BR,
ThemeBurn team

September 13, 2018 at 12:17 pm #65455

Hello Support Team,
Thank you, thank you! It’s perfect now.
And yes, I will leave a review in the coming days.
Greetings,

Vesela

September 13, 2018 at 10:26 pm #65464

We are happy to hear everything is fine Vesela :)

BR,
ThemeBurn team

September 17, 2018 at 4:24 pm #65486
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