|
https://www.dropbox.com/s/soup17mqndf5eug/Screenshot%202015-03-17%2010.36.26.png?dl=0
this is what I get if i was a normal customer browsing the site… but I know there are 30 products from my sellers on special offer.
When I log in
https://www.dropbox.com/s/kemuud50ix4rqtm/Screenshot%202015-03-17%2010.39.26.png?dl=0
they are all there.
Is there something I need to do to activate it please? Got a few pissed off sellers I need to make happy again.
|
|
|
Hi,
Do you have any cache enabled? We’ve recently found a cache problem that causes some pages server wrong data. The patch can be found here:
http://support.themeburn.com/topic/cart-not-working-urgent#post-39423
P.S. If you are Mac user, be sure you remove all .DS_Store folders that could be created automatically on archive extraction.
BR,
ThemeBurn team
|
|
|
Hi,
We will need the website admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
|
|
|
This isn’t a problem with the shopping cart… the specials page doesn’t show up at all! unless someone who has specials is logged in .. they can see them but an ordinary customer who comes to the site can’t.
I really need this sorting been too long in waiting!
|
|
|
@TrulyHandcrafted71
As we’ve said, we will need admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
|
|
|
Sorry didn’t see the post before now given the log ins 
|
|
|
Hi,
We’ve checked your website and here is what is happening:
1) You have 2 customer groups: Customers and Sellers
2) The default group, when somebody registers is Customers. Since the other customer group is disabled to be chosen during registration, all your users are Customers.
3) We’ve checked your database and all products with special prices you have have the special price set for the Sellers customer group. This means that since all your users are Customers, whey won’t see any Sellers special offers. Most of the special items were disabled as well.
Unfortunately, MM does not give sellers the option to choose customer group, when setting a special price. The only way to do this is from the admin panel.
In any case this is not the theme to blame.
BR,
ThemeBurn team
|
|
|
Can you please tell me exactly what you did when you went into my cpanel / admin panel please?
Did you change anything?
I am now having problems editing the pavilion admin panel its taking forever to do when it used to be quite quick. I also get this
https://www.dropbox.com/s/lb2ixqesgh1o0xq/Screenshot%202015-05-14%2011.45.32.png?dl=0
I am just trying to figure out whats gone wrong and how to correct it.
|
|
|
Hi,
We only logged into OC admin panel and haven’t touched any files.
BR,
ThemeBurn team
|
|
|
Well its gone very very slow and its taking agaes for us to edit the theme admin panel  don’t know what is wrong with it.
|
|
|
Hi,
We see you have your theme cache disabled. You will definitely have a performance gain, if you enable it.
BR,
ThemeBurn team
|
|
