Subscribe newsletter button is not working on mobile device

ThemeBurn SupportForumsOpenCart ThemesKiddos OpenCart ThemeSubscribe newsletter button is not working on mobile device

This topic has been marked as resolved.

The subscribe newsletter button is working fine in desktop. But once I open it on the mobile device (tested on multiple mobile phone), the subscribe button is not working after I press it. Nothing happen after pressing the button. (Except the button turned black). Please take a look at the attached screenshot. Please advice how to resolve this issue.


July 18, 2017 at 3:21 pm #60469


The problem comes from the browser cross domain origin policy. Your configuration url is and some mobiles (iPhone e.g.) always opens the version. Since we use the default routing generators Newsletter block requests a non www url from www domain (a cross domain request).

Your solutions would be to:

- Redirect to


- Open system/vendor/BurnEngine/extension/newsletter/catalog/view/template/widget/newsletter.tpl and replace:

<?php echo $tbData->url->link('newsletter/subscribe'); ?>



ThemeBurn team

July 20, 2017 at 12:24 pm #60502

Thank you. The issue has been resolved as you advised.

July 21, 2017 at 3:56 am #60524

Glad we’ve helped :)

ThemeBurn team

July 21, 2017 at 9:40 am #60525
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.