Hello,
We have tried few times to update your site, but after we try to login to FTP, we are getting blocked from your server and we no longer can access it (site, ftp, cpanel).
Is there any filter? Please disable it else we cant finish the work.
Best,
ThemeBurn team
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Dou you need FTP access?
I need to know your IP to see if was blocked and then unblocked it
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Hello,
Yes we will need FTP access to update the theme and check if there is a problem.
Please email us at quote@themeburn.com and will send you our IP address.
Best,
ThemeBurn team
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Please, check again. I disabled for 5 days IP 65.55.215.45. I think that this is your IP.
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Please confirm that you can access
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Hi,
No, we are still not able to connect to server. This is not our IP. Our ip is : 178.254.233.252
Best,
ThemeBurn team
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Ok, wait a moment please.
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Hello:
I canĀ“t access to admin and the website shows errors. Please, check it.
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Hi,
Admin is down and the website have errors. Can you answer if you are going to fix it?
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Hello,
We are able to log in to ftp and have fixed your errors, but now the WP Admin password is changed.
Please send it again.
Best,
ThemeBurn team
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Hello,
Unfortunately, we were not able to update your installation yet, because we are working on new Shoppica patch which is very urgent, due to problem with the Add to cart and Payments.
We will inform you when you installation is update.
Thank you for your patience.
Best,
ThemeBurn team
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