Topic: Updating to latest version of shopica

This topic has been marked as resolved.

Hello, I have backed up my site, however im scared that i might lose my settings when i replace the shoppica folder in the ftp. Is there a risk that i could lose all my settings? Can i save them? I also have 2 shoppica folders in my themes, not knowing which one to replace? Hear from you soon themeburn	pauly
July 6, 2013 at 3:41 am #25218
Hello, Always make a backup before you update theme version. Go to Theme Options -> Backup and backup your Theme Options. Also if you want you can copy code from your: “Transfer Theme Options Data” and save it in file on your computer. Best, ThemeBurn team	TB Support WP
July 7, 2013 at 6:38 pm #25248
hello, ok well i tried and the folder doesn’t copy properly. im using filezilla ftp. any other way to update or some other help please?	pauly
July 8, 2013 at 4:57 am #25256
Hello, Please read the documentation how to update the theme. Extract the theme and upload it to ftp with filezilla. Best, ThemeBurn team	TB Support WP
July 9, 2013 at 11:17 am #25298
ok will try again.!	pauly
July 10, 2013 at 9:21 am #25340
hello, i updated but now i face a problem. seems like visual composer is not working. please can you check it for me ?? updating never seems to be an easy thing and i always find running into problems. this is why i consulted you first. please understand im a user to which i followed instructions but they still dont give correct results. please help.	pauly
July 11, 2013 at 3:47 am #25379
Hi, We will need the website url, admin and ftp access, so we can check. You can use hidepost to share private information with the support staff. Best, ThemeBurn team	TB Support WP
July 11, 2013 at 10:08 am #25389
Hello, to access my site you need…. Thanks for the help!	pauly
July 11, 2013 at 10:51 am #25392
Hello, We just tested it and everything with Visual Composer is working fine. What is the problem you have? Best, ThemeBurn team	TB Support WP
July 11, 2013 at 10:47 pm #25418
yes because i went back to orignal. but once you upgrade it shows the problem. can you do it on your end please?	pauly
July 12, 2013 at 2:10 am #25425
Hello, We tested it on 3 different installations and it worked without problem. Visual Composer is same version as before 1.3 update. Can you update it and then let us know to check where is the problem? Best, ThemeBurn team	TB Support WP
July 13, 2013 at 11:45 am #25483
Hi It managed to work now.	pauly
July 17, 2013 at 10:20 am #25636
Glad you’ve managed to solve this one Best, ThemeBurn team	TB Support WP
July 17, 2013 at 1:37 pm #25648