Hi,
I have just launched our web store. We are facing a major issue. Customers are plaving orders but not all orders are showing in admin area. However, orders can be seen in database.
is this a browser issue? I have just noted that IE isn’t showing the site properly and it doesnt show submit order button at the last step during checkout.
Also, the product title (on product page) is showing grey background in IE.
Kindly advise urgently as our site cannot be taken offline now.
Web url is http://www.spellmovies.com .
Regards,
Saqib
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The orders that are not displayed in the admin area are ‘not completed’ or ‘abandoned’ orders. You can display them by selecting ‘Missing Orders’ from the Status column filter in the admin area. These orders appear in the database when the user goes trough the checkout process, but does not confirm the order in the final step.
About the IE, can you point us which IE version causes your issues? You should also provide a screenshot.
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Hi,
Many thanks for this.
IE is 7. I am installing 9 to see if this would sort out the issue.
Thanks a lot.
Regards,
Saqib
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Ok… I have just checked issues with IE.
IE 8+ works perfect. 7 is causing issues.
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We didn’t observe any issues with IE7. You should attach a screenshot and point out the problematic areas.
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