I do not remember what I have changed to cause of this and no matter how I change the setting. It will not go back to where it was. My server home page is http://www.newyorklenscare.com. Can someone please give me a clue what is the problem? I am stuck now. I am appreciated if someone reply this. Thanks in advance.
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Hi,
We will need the website url, admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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Any update, I really need this fixed. Please let me know if you need any additional information and your work schedule so that I can follow up promptly.
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Let me repost ths part in case you can not see it.
website url: http://www.newyorklenscare.com
Couple note:
Thanks for response, I will launch my site in couple weeks and this is urgent.
1. I no longer use journal extention
2. please document the things you changed and tell me.
3. Please let me know if my site has security issue and cause if it.
Thanks very much
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Hi,
Generally, we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.
Furthermore, please, avoid using terms like “urgent” or “please help”, as there are not VIP customers here. Everybody gets answered with no priority.
Best,
ThemeBurn team
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