This topic has 2 voices, contains 12 replies, and was last updated by  TB Support 2489 days ago.

500 Internal error

ThemeBurn Support › Forums › OpenCart Themes › Pavilion OpenCart Theme › 500 Internal error

This topic has been marked as not a support question.

Last few days, I have 500 internal error pop up in Admin panel and Check out page. (please refer to attached image)
I have consulted hosting company and they asked me to contact theme developer.
Do you know what could cause this?
Thanks
 amerimation
June 21, 2017 at 7:46 am #59980

Can I get any comments please?
Thanks
 amerimation
June 23, 2017 at 4:34 pm #60031

Hi,

Is this message popping out when using the default theme?

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
June 23, 2017 at 4:36 pm #60033

Please look into this

Thanks

  • This reply was modified 2498 days ago by  amerimation.
 amerimation
June 24, 2017 at 7:44 am #60038

Hi,

Have you disabled access? We were not able to login. We will also need ftp details.

BR,
ThemeBurn team
 TB Support
June 26, 2017 at 3:48 pm #60051

No I have not disabled your access.
You should be able to login with ID and Password I gave.
Thanks
 amerimation
June 26, 2017 at 7:03 pm #60069

FTP details you will be able to see in system>setting>store>FTP.
Thanks
 amerimation
June 26, 2017 at 7:04 pm #60070

Sorry, but we cannot login with the provided admin credentials. Can you please check again?

BR,
ThemeBurn team
 TB Support
June 27, 2017 at 10:16 am #60083

Please try following thanks
 amerimation
June 28, 2017 at 5:44 am #60100

Hi,

Even with all modifications disabled (Admin > Extensions > Modifications), vqmods and default theme selected there are 500 server error messages in both store administration and front end.

The message from the checkout page when Pavilion is enabled disappears when you disable IP geolocation from Free Shipping PRO module. However it always appears on the second step no matter the theme and extension installed.

Since there are problems with Pavilion entirely disabled, this cannot be a theme related problem.

BR,
ThemeBurn team
 TB Support
June 28, 2017 at 9:16 am #60102

what would you suspect causing this?
please advise.
Thanks
 amerimation
June 28, 2017 at 4:32 pm #60118

please bring it back to where it was then….
thanks
 amerimation
June 29, 2017 at 5:08 pm #60136

Hi,

We’ve set all settings to their original values.

BR,
ThemeBurn team
 TB Support
July 3, 2017 at 4:13 pm #60183
Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.