Burn engine module theme.lang.php missing??

ThemeBurn SupportForumsOpenCart ThemesPavilion OpenCart ThemeBurn engine module theme.lang.php missing??

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Trying to install burnengine module to upgrade to version2 of pavilion theme. Get the following error:
Fatal error: ‘A file required by BurnEngine theme is missing. Filepath: /home17/***/public_html/catalog/language/english/BurnEngine/theme.lang.php’
in /home17/trendijewellery/public_html/system/vendor/BurnEngine/admin/plugin/CommonPlugin.php:144
Stack trace:
#0 system/vendor/BurnEngine/admin/plugin/CommonPlugin.php(55): Theme_Admin_CommonPlugin->getSystemMenuPages()
#1 system/vendor/BurnEngine/admin/ThemeAdminExtension.php(180): Theme_Admin_CommonPlugin->setDataForView(Array, Object(TB_ViewDataBag))
#2 system/vendor/BurnEngine/admin/ThemeAdminExtension.php(155): Theme_Admin_Extension->setPluginsViewData(Array)
#3 system/vendor/BurnEngine/library/vendor/sfEventDispatcher.php(76): Theme_Admin_Extension->bootstrapPlugins(Object(sfEvent))
#4 system/vendor/BurnEngine/library/Engine.php(321): sfEventDispatcher->notify(Object(sfEvent))
#5 system/vendor/BurnEngine/library/AdminDispatcher.php(153): TB_Engine->boot()
#6 system/vendor/BurnEngine/library/AdminDispatcher.php(35): TB_AdminDispatcher->initEngine(0)
#7 system/vendor/BurnEngine/library/AdminDispatcher.php(44): TB_AdminDispatcher->__construct(Object(Registry), ‘BurnEngine’, 0)
#8 system/vendor/BurnEngine/admin/controller/ModuleController.php(123): TB_AdminDispatcher::getInstance(Object(Registry), ‘BurnEngine’, 0)
#9 system/vendor/BurnEngine/admin/controller/ModuleController.php(111): Theme_Admin_ModuleController->getDispatcher()
#10 admin/controller/module/BurnEngine.php(31): Theme_Admin_ModuleController->getEngine()
#11 vqmod/vqcache/vq2-admin_controller_extension_module.php(126): ControllerModuleBurnEngine->install()
#12 [internal function]: ControllerExtensionModule->install()
#13 vqmod/vqcache/vq2-system_engine_front.php(67): call_user_func_array(Array, Array)
#14 vqmod/vqcache/vq2-system_engine_front.php(29): Front->execute(Object(Action))
#15 admin/index.php(166): Front->dispatch(Object(Action), Object(Action))
#16 {main}

August 14, 2016 at 8:05 pm #50232

Any ideas please?

August 15, 2016 at 12:12 pm #50233

Hi,

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team

August 16, 2016 at 6:04 pm #50265
August 20, 2016 at 11:27 am #50322

Still waiting for a reply or help?

August 22, 2016 at 5:30 pm #50342

Sorry for the late answer.

We just tried to login with FTP but the account you provided is locked to an empty folder. Can you please check the credentials and provide the right ones ?

Regards,
ThemeBurn team

August 23, 2016 at 5:23 pm #50350
  • This reply was modified 2775 days ago by  zacabihal.
September 20, 2016 at 11:26 pm #51179

Any news?

September 21, 2016 at 6:31 pm #51200

Please help asap still waiting!

September 22, 2016 at 2:28 pm #51256

Very dissapointed that i STILL have not had a response!

September 23, 2016 at 6:38 pm #51331

Is this a joke? I have been wsiting for a reponce to this for days????

September 25, 2016 at 3:41 pm #51379

Hi,

We’ve tried to login with the ftp credentials you have provided, but with no success. Can you please check?

Bumping a topic is not a very good idea in order to get your problem solved. It just goes at end of the support queue as we resolve older problems first. Besides this, there are problems that are harder to resolve and are more time consuming.

BR,
ThemeBurn team

September 26, 2016 at 10:12 pm #51452

You cant have tried to login very much as I can log in and FTP with the details i provided above the second time.
Can you resolve this and the other ticket i have raised too as I have been waiting ages for you to respond.
I only BUMP a ticket when i have waited for what is a totally unreasonable response time for a paid theme!

October 8, 2016 at 5:12 pm #51882

Hi,

We’ve tried to login several times more but with no success.

http://i.imgur.com/lDCYolK.png

We cannot help you, without being able to login and find out what is wrong.

BR,
ThemeBurn team

October 11, 2016 at 1:30 am #51979
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