This topic has 2 voices, contains 5 replies, and was last updated by  TB Support WP 4092 days ago.

Error when activate Shoppica Theme

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Error when activate Shoppica Theme

This topic has been marked as resolved.

Greetings,

I purchased the Shoppica theme yesterday and, as soon as the download was done, I uploaded the Shoppica content folder to my WordPress site FTP. (public html/wp-content/themes)

As I activated the theme, my website crashed, showing the error in the file attached.

website: http://www.pandorapedais.com

Please give priority to this.

Thanks in advance,
Bruno
 brunomorel
February 21, 2013 at 5:34 pm #19179

Hi,

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
February 21, 2013 at 5:37 pm #19181

Alright, here are my access data.

Thanks
 brunomorel
February 21, 2013 at 5:40 pm #19182

Hello,

The problem why you get white page was missing file, we uploaded it and now site is appearing.

Reactivate the theme to insert the Theme Options.

Best,
ThemeBurn Team
 TB Support WP
February 21, 2013 at 6:51 pm #19201

Thanks for the quick support!
 brunomorel
February 21, 2013 at 7:01 pm #19202

Glad, we’ve helped, mate :)

Best,
ThemeBurn Team
 TB Support WP
February 22, 2013 at 10:16 am #19220
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.