This topic has 2 voices, contains 8 replies, and was last updated by TB Support 4369 days ago.

Error when trying to access the CP Shoppica Control Panel

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Hi, I have followed your instructions however I am receiving an error when trying to access the Shoppica Theme CP http://URL/admin/index.php?route=module/shoppica&token=60a1a1c30e6e2b287ed095195a24f3e1	tahirahmed
May 5, 2012 at 4:07 pm #8569
Hi Can anyone help with this please? Thanks T	tahirahmed
May 8, 2012 at 1:30 pm #8666
Hi, Can we get the website url and admin access, if possible. You can use hidepost to share private information with the support staff. Best, ThemeBurn team	TB Support
May 8, 2012 at 3:14 pm #8667
Hi I have the hidepost and details located in this post: http://support.themeburn.com/topic/featured-product-autocomplete Thanks T	tahirahmed
May 8, 2012 at 4:31 pm #8669
Unfortunately, the admin details, that are posted there, do not work.	TB Support
May 9, 2012 at 11:12 am #8716
I have checked these details and they are now working. Thanks	tahirahmed
May 10, 2012 at 12:56 pm #8754
It seems you have directory permission issues. Ensure your log and cache dirs are 777 writable. I cannot clear the error log, for example. If this doesn’t help, you need to provide FTP access details, because this white blank screen is not very informative. Regards, ThemeBurn team	TB Support
May 11, 2012 at 11:40 am #8812
Hi, I have followed your instructions and all mentioned folders and files have the correct permissions however the error still exists, the FTP Details are: Thanks T	tahirahmed
May 12, 2012 at 12:38 pm #8840
We checked and it seems your PHP server version is not compatible with the Shoppica version you are currently using. Your Shoppica version is 1.0.11, the latest is 1.0.12. Upgrade and your problems should be solved.	TB Support
May 16, 2012 at 11:56 am #8914

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