This topic has 2 voices, contains 9 replies, and was last updated by  TB Support 4192 days ago.

'*' Getting the "The page you requested cannot be found!"

ThemeBurn Support › Forums › OpenCart Themes › Shoppica 2 OpenCart Theme › '*' Getting the "The page you requested cannot be found!"

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After trying to add an image to my “footer” for payments, I keep getting redirected to this page that says “The page you requested cannot be found!”

When I try to relogin to admin area, I get this message to.

Please help, is this a bug?
 midasreach
October 25, 2012 at 7:13 pm #14688

Hi,

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support
October 26, 2012 at 12:22 pm #14720

Hi guys, here’s the login for the site.

The issue: Whenever trying to update my footer section with an image, I get sent to “The page you requested cannot be found!” page.

Thanks for the help!
 midasreach
October 26, 2012 at 3:58 pm #14731
 midasreach
October 26, 2012 at 4:05 pm #14736

Hi guys, as wondering if you had the chance to look into this issue?

Thank you in advance!
 midasreach
October 30, 2012 at 4:33 pm #14822

Hi,

We’ve logged into your administration, but when we tried to access some admin pages we’ve been redirected to 404. When we tried again we even couldn’t log in. In fact the whole administration is inaccessible when using domain.com/admin and not www.domain.com/admin.

We’ve checked your .htaccess file, but it seems to be the default OpenCart one, so it shouldn’t cause problems.

What we can say for sure is that this is not Shoppica problem. You can try to ask your hosting administrators about these server redirection.

Best,
ThemeBurn team
 TB Support
October 31, 2012 at 10:13 am #14828

Hi,

Thank you for the update.

So all the Shoppica files are intact correct?

There’s nothing wrong with any of the uploaded files?

I will contact my host today and see what they say.

Thank you.
 midasreach
October 31, 2012 at 11:33 am #14829

Hi,

We couldn’t find anything wrong with the Shoppica installation and the administration just trows us away.

We’ve tried again to login in the administration after we’ve cleaned all the cookies from your website and succeeded, but experience the same 404 errors. Hope this information could be helpful to your administrators as well.

Best,
ThemeBurn team
 TB Support
October 31, 2012 at 4:56 pm #14838

Hi guys,

This is a bit frustrating.

My host says this is a Shoppica 2 theme error.

Here’s the thing, this error only occurs to me when I go set up an image on the “FOOTER” >> “PAYMENT”.

When clicking on the Image icon for “Image Manager”, that’s when everything messes up.

Is there a file that’s not running correctly in relation to the Image Manager setting?

Has something not been fully uploaded?

Please tell me how you guys would proceed in my situation.

Do i reinstall the entire theme?

Thank you and I truly appreciate your time effort in looking into this.
 midasreach
November 1, 2012 at 7:31 am #14846

Hi,

The problem is that Shoppica uses the default OpenCart image upload function. We haven’t made any customizations here.

We’ve checked the files you have uploaded and everything seems to be on place. That is why, along with the fact that we have experienced cookie problems, we think that this is some server issue.

Can you try a different hosting installation?

Best,
ThemeBurn team
 TB Support
November 5, 2012 at 10:37 am #14946
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