This topic has 2 voices, contains 13 replies, and was last updated by  TB Support WP 3739 days ago.

More theme issues since moving the site

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › More theme issues since moving the site

This topic has been marked as resolved.

Hello,

Since moving the site, I’ve had issues with the theme, thank you for fixing the Layerslider issue. It seems I am having problems in other areas which I’ve tried to address and failed. I’m sure since you guys are way better than this and since fixing the previous issue, these will be minor for you to fix (I’m just not technical enough):

1/ When setting up the Woo commence currency converter as admin, the system requests at least 2 currencies to save it. When selecting all or any in the currencies tab and then clicking “Update” (similar to the Layerslider issue) it doesn’t save any selected currencies).

2/ Contact form messages aren’t getting through to .

3/ Re-captcha is not showing up in Contact form page or any Comments form and there is no way of confirming that it is integrated as part of form templates.

4/Can’t get ‘return to shop’ link to work on empty cart or checkout page.

I’ve attached screen shots if you need them.

Thank you!
 pecko
November 7, 2013 at 5:22 pm #28767

Hi,

We will need the website url and admin access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
November 7, 2013 at 6:57 pm #28782
 pecko
November 8, 2013 at 7:07 pm #28796

Hello,

1) We set “Custom Rate” to GBP and update, and it is working fine now.

2 and 3) You have to configure Contact form and reCaptcha from Theme Options -> Widgets -> Contact form

4) You have to set Shop Base Page in Woocommerce -> Settings -> Pages

Best,
ThemeBurn team
 TB Support WP
November 11, 2013 at 12:39 pm #28839

Great thank you!
Appreciate your excellent support, I will have a look now.
 pecko
November 19, 2013 at 3:43 pm #29013

Glad we’ve helped :)

Best,
ThemeBurn team
 TB Support WP
November 20, 2013 at 3:15 pm #29027

Hello,

Really appreciate all the great support you have given with this theme. I do have another issue, I’m not sure if this is a theme issue, but thought I would ask.

On the site, there are some free downloadable products available to customers. When a customer chooses to add a free product on its own, a email is sent to them with a link to download it. However, when they add a product (which has to be delivered) to the cart as well as a free product, the customer doesn’t ever receive the email in which they can download the free product from.

Is this something you can help with?

Thank you!
 pecko
December 3, 2013 at 6:32 pm #29281

Hello,

This is not theme related problem, but we will check if we can find anything and let you know.

Best,
ThemeBurn team
 TB Support WP
December 4, 2013 at 2:08 pm #29298

Hello,

I realised I have not given given you login details to fix this issue I had back in early December!

Please find them hidden below.

I also have just noticed another issue in that when I add anything to the cart, it reverts back to $0. I can get all the way through the check out process, but it is very confusing for customers.

We still do have the same issue mentioned above with the free downloadable products not attaching when when any other products from the site. My client has been sending them manually. So would really appreciate any help on that also.

Many thanks again!
 pecko
January 24, 2014 at 2:13 pm #30097

Hello,

Unfortunately, we cannot fix the problem without ftp details.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
January 28, 2014 at 2:26 pm #30175

Ok, here they are, thank you.
 pecko
January 30, 2014 at 10:33 pm #30215

Hello,

We have tried to apply the patch, but ftp folder is empty, can you check if you set the username to proper folder?

Best,
ThemeBurn team
 TB Support WP
February 3, 2014 at 1:57 pm #30248

Hi, I’ve created a new account, I’ve just tested it and it works:

Thank you
 pecko
February 4, 2014 at 10:18 pm #30304

Hello,

We have tested the problem, but it looks like it is not from the WordPress System and it is from hosting configuration.

Price is 0 in both cart and checkout where ajax is used, please check your server SESSIONS if they are configure properly.

We have tested the site with default WordPress theme and the problem is there too.

Best,
ThemeBurn team
 TB Support WP
February 6, 2014 at 10:59 am #30337
Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.